Lifestyle Management - Dining Reservations Concierge
About The Position
Welcome to Ten, where we redefine lifestyle management with our top-notch concierge services! Established in 1998 in London, Ten has transformed from a small local service to a global leader, dedicated to helping members savor life’s finest experiences. Today, we engage millions worldwide, creating unforgettable moments through personalized recommendations and exceptional service. Must reside within 50 miles of 875 Sixth Avenue, Suite 900, New York, NY 10001. This role is 100% onsite/in‑office. We're hunting for local NYC legends who live and breathe this city to join our vibrant team! Role Overview: Are you passionate about food and dedicated to making dining experiences extraordinary? If so, we have an exciting opportunity just for you! As a Dining Reservations Concierge at Ten Group, you will be the culinary architect for our members, curating everything from intimate dinners at exclusive chef’s tables to securing reservations at world-renowned Michelin-star establishments. Your role is not just about booking tables; it’s about crafting unforgettable dining experiences. You’ll work closely with our extensive network of prestigious restaurants, keeping your finger on the pulse of the latest dining trends and hidden gems in the culinary world. Whether it’s a romantic date night or a lavish celebration, you’ll ensure our members enjoy the best that gastronomy has to offer, going above and beyond to exceed their expectations.
Requirements
- A minimum of 2 years of experience in luxury dining, hospitality, or concierge services, with exceptional knowledge of high-demand restaurants—particularly in the vibrant NYC dining scene.
- Strong organizational skills to juggle multiple reservations while delivering outstanding service and maintaining attention to detail.
- A customer-centric approach, with the ability to tailor each dining experience to the unique preferences of high-net-worth individuals.
- Excellent communication skills, both verbal and written, enabling you to build rapport with members and suppliers alike.
- Proficiency in CRM systems, Microsoft Office Suite, and popular reservation platforms such as OpenTable.
- A thirst for knowledge about the culinary landscape, with an eagerness to explore new dining experiences.
- Ability to thrive under pressure and handle urgent requests with poise and professionalism.
Responsibilities
- Manage reservation requests for both domestic and international dining, ensuring each request is handled with precision and flair.
- Engage with members via phone and email, providing personalized suggestions tailored to their tastes, preferences, and dietary requirements.
- Stay informed about current dining trends and seasonal offerings to provide members with the best recommendations.
- Collaborate with suppliers to confirm details and ensure every member's needs are met comprehensively.
- Represent Ten at industry events and gatherings, strengthening our relationships and expanding our networks in the culinary scene.
Benefits
- Competitive salary + quarterly performance based bonuses
- Full benefits: Health/dental/vision, 401k match, generous PTO
- NYC perks: Commuter benefits, lifestyle discounts, global client network access
- Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
- Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
- Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
