Digital Vendor Management Manager

ADP•Roseland, NJ

2d•Hybrid

About The Position

ADP is seeking a Vendor Manager in our Roseland, NJ office (this is a hybrid role) to oversee vendor relationships, performance, and contracts within the Digital Workplace Experience (DWE) environment. This role ensures that vendor partnerships align with organizational strategy, goals and provide maximum value in supporting hardware, software, and end-user support services. The ideal candidate will have strong negotiation skills, technical understanding of DWE solutions, and a track record of managing performance-based vendor engagements.

Requirements

Bachelor’s degree in Business, IT, Supply Chain, a related field, or equivalent experience
5 – 10 years of experience in vendor management, preferably in IT or DWE environments.
Solid understanding of Digital Workplace Experience technologies (e.g., laptops, VDI, MDM, collaboration tools).
Experience managing vendors across hardware, software, and managed services categories.
Strong contract negotiation, budgeting, and vendor performance evaluation skills.
Excellent communication, stakeholder management, and cross-functional collaboration abilities.

Nice To Haves

Knowledge of ITIL, ISO standards, or other IT governance frameworks is a plus.
ITIL Foundation
Certified Vendor Management Professional (CVMP)
Certified Professional in Supply Management (CPSM)
PMP or other project management certification

Responsibilities

Serve as the primary point of contact for all DWE-related vendors (hardware, software, support services, managed service providers, etc.)
Develop and maintain strong vendor relationships to ensure service levels and contractual obligations are met or exceeded.
Lead sourcing, selection, and negotiation processes for DWE products and services in alignment with IT and procurement policies.
Collaborate with technical teams to understand user requirements, forecast demand, and ensure vendors are aligned with business objectives.
Monitor vendor performance using KPIs and SLAs; initiate corrective actions as needed
Manage contract lifecycle including renewals, amendments, and terminations.
Work closely with security, compliance, and procurement to ensure vendor activities meet organizational and regulatory standards.
Analyze costs and identify opportunities for savings and service improvements.
Stay up-to-date with industry trends in end user computing technologies and vendor landscape.
Identify your critical vendors. These should have already been identified through your own business continuity planning.
Review their contractual provisions to refresh your understanding of service level agreements, payment terms, potential legal risks and, in case needed, termination provisions.
Send due diligence [https://urldefense.com/v3/__https:/vendorcentric.com/single-post/what-is-vendor-due-diligence/__;!!L8-7AA!WzSiJYm8OoS06jpdqhJVES8ZZCsyMWAJNseLKKScrsM6GgzEcfbqrgw0A6deiThs-IbntmgNwETyOVI4hCt6$]questionnaires (or conduct interviews) to understand how their business is being impacted by an event. Service at risk, complete outages and how near term (and mid-term) impacts to their company may impact your operations.
For certain vendors you should dive deeper into their business continuity and disaster recovery plans – especially for those performing outsourced functions or supporting core systems and technologies. Understand whether their plan is comprehensive enough to ensure stability of your products/services, and whether they have implemented the plan.
If the vendor has access to your systems or data, assess their approach to work from home and the security protocols they have implemented for data protection.
Assess your own business continuity plans to ensure you have addressed how you will handle continuity in each operational area that you rely on critical vendors.
Establish a communication plan with your internal vendor relationship managers, and key contacts at your vendors, to ensure consistent and open communication. Make sure you identify the who, what and how often.
Identify or Integrate secondary vendors into the operational activity to reduce the risk and increase the speed at which you can pivot if needed.
Evaluate your ability to insource certain functions, at least for the short term, and establish plans when feasible.
Consider on-site visits to get a first-hand look into the vendor’s operations.
Enhance your continuous monitoring activities [https://urldefense.com/v3/__https:/vendorcentric.com/single-post/continuous-third-party-monitoring-a-key-component-to-every-tprm-program/__;!!L8-7AA!WzSiJYm8OoS06jpdqhJVES8ZZCsyMWAJNseLKKScrsM6GgzEcfbqrgw0A6deiThs-IbntmgNwETyOReK8Owr$]to track information about the vendor’s corporate health and/or cybersecurity practices.
Modify contractual provisions to address exposure beyond your risk tolerance.
In worst-case scenarios, terminate the agreement and transition to a new vendor.
Consolidate and eliminate risky vendors from your supply base.
Build out alternative supplier capabilities where needed.
Create/update contingency plans for critical vendors, including plans for insourcing when feasible.
Establish and/or strengthen vendor risk monitoring tools to be more predictive in monitoring the health and cybersecurity of your high-risk vendors.
Audit your vendor contracts to identify gaps when compared to your own standard contractual provisions, and amend existing contracts to comply with the contractual standards.
Review your vendor management system to ensure it is accurate and complete with the vendor information, contracts and assessment tools you need -are at your fingertips – regardless of where you are working from.
Identify key priority initiatives to significantly improve reliability, both proactively and reactively.
Publish After Action Reviews which are timely and clearly understood by technical and business personnel and include accurate root causes and concrete follow-up items with clear owners.
Design and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with GPT partners.
Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.
Understand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.
Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP. MSFT, ServiceNow, HP, Dell and mobile device vendors
Participate in special projects and performs other duties as assigned.
Participates with other senior managers to establish strategic plans and objectives.