Digital Transformation Manager

American Carpet South•Passaic, NJ

About The Position

Are you a process-minded problem solver with a passion for using technology to make work faster, smarter, and more efficient? Do you thrive at the intersection of operations, systems, and data? ACS is looking for a forward-thinking Digital Transformation Manager to help reshape how our business works: one workflow, one system, and one strategic initiative at a time. Welcome to ACS: Commercial & Residential Flooring Specialists, where innovation meets a values-driven culture. At ACS, we’re more than a flooring company. We’re a growing, collaborative community grounded in four core values: Say Yes, Own It, Do What You Say, and We Care. These principles shape how we work, solve problems, and support each other every day. As the Digital Transformation Manager, you will be a catalyst for operational excellence, connecting processes, technology, and data to improve efficiency and scale smart solutions across the company. From evaluating new digital tools and automating manual workflows to enabling AI-driven improvements, your work will help ACS operate with greater accuracy, speed, and consistency. Your objectives may be similar to: Building and maintaining a 1–2 year digital transformation roadmap aligned to ACS’s operational and strategic goals. Identifying inefficient processes and proposing digital, automated, or AI-powered solutions to streamline operations. Driving measurable improvements in productivity, workflows, and data-driven decision-making.

Requirements

5–8 years of experience in IT, business process improvement, workflow optimization, or digital transformation.
Strong understanding of business operations and how technology can enable efficiency and scalability.
Demonstrated experience managing technology or process improvement projects from start to finish.
Exposure to automation tools, AI integrations, or workflow optimization platforms.
Excellent communication skills and the ability to collaborate across teams and roles.
Ability to translate business needs into technical requirements and actionable solutions.

Nice To Haves

Hands-on experience with SaaS, cloud tools, APIs, or data integration is a plus.

Responsibilities

Strategy & Roadmap Development: Develop and maintain a digital transformation roadmap that aligns with ACS’s strategic goals and operational priorities. Analyze workflows to uncover inefficiencies and define opportunities for automation, AI, and system enhancements.
Technology Evaluation & Implementation: Research, recommend, and implement digital tools, including SaaS and AI solutions, to improve productivity and reduce manual work. Collaborate with business teams and MSPs to ensure seamless integration, compliance, and measurable value from all digital initiatives.
Process Improvement & Automation: Map and assess existing workflows to identify gaps and areas for process optimization. Lead cross-functional initiatives to implement automation, AI-enabled solutions, and standardized processes that improve efficiency and scalability.
Project Management & Execution: Manage small to mid-size transformation projects end-to-end, balancing timelines, resources, risks, and dependencies. Monitor progress, resolve barriers, and partner with teams and leadership to ensure successful delivery and adoption.
Change Management & Adoption: Support teams in adopting new technologies, workflows, and systems through training, coaching, and clear documentation. Communicate proactively with stakeholders to align expectations and foster a culture of continuous improvement.
Measurement & Reporting: Define KPIs, ROI, and success metrics to evaluate the impact of digital initiatives. Track, analyze, and report results to leadership, using insights to refine processes and drive sustainable improvements.