Digital Technology Services (DTS) Operations Manager

NeoGenomics Laboratories

10d

About The Position

NeoGenomics is looking for a Digital Technology Services (DTS) Operations Manager who wants to continue to learn in order to allow our company to grow.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics: As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
The DTS Operations Manager serves as the operational backbone of the digital technology organization. This role is a highly analytical, operationally savvy, and organized manager who drives portfolio reporting, financial management, operational rhythm, and cross-team alignment for the Chief Digital Information Officer. The DTS Operations Manager is ideal for someone who excels at operational rigor, data accuracy, process management, and cross-functional coordination.

Requirements

• Bachelor’s degree in Business or Technology or equivalent work experience required
• 5 or more years of experience as a business analyst, project coordinator, high level executive support role (business manager, chief of staff, etc.) required
• Understands software development processes (Agile and Waterfall) and portfolio management fundamentals
• Demonstrates experience with Excel and foundational accounting skills
• Possesses experience with ServiceNow or similar tracking platforms
• Brings creativity and a strong zest for learning
• Develops and leads cross-functional meetings, including materials development, agenda setting, and logistics coordination
• Exhibits a high degree of follow-through, agility, and attention to detail
• Communicates effectively and collaborates across functions
• Applies process mapping skills
• Demonstrates advanced Excel expertise
• Possesses familiarity or experience with ServiceNow
• Ability to sit and/or stand for long periods of time
• Ability to lift up to 15 pounds

Responsibilities

• Own the end-to-end IT (DTS) portfolio reporting process, ensuring visibility into project status, risks, dependencies, and outcomes, and work closely with Functional DTS leaders to ensure appropriate messaging
• Develop and maintain dashboards, scorecards, and executive-ready reporting that highlight delivery health and strategic alignment
• Partner with DTS platform and functional owners and teams to ensure consistent, accurate, and timely updates to financial reporting, including project status, time tracking, and resource allocations
• Organize portfolio governance routines, including quarterly planning, prioritization, and investment reviews
• Facilitate cross-team discussions on dependency management and cross-functional new demand
• Work closely with Finance to manage project budgeting, forecasting, overall department budget, variance analysis, and scenario modeling
• Partner with Finance to reconcile actuals and identify opportunities for efficiency
• Provide insights that inform resource allocation
• Prepare high-quality presentations, narratives, and briefing materials for executive audiences
• Ensure follow-through on decisions, action items, and cross-functional commitments
• Serve as operations lead for the Chief Digital Information Officer, assisting with planning meetings, meeting cadences with the DTS leadership team, and high-level administrative tasks as needed

Benefits

• We believe in career development and empowering our employees.
• Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base!
• We have highly competitive benefits with a variety of HMO and PPO options.
• We have company 401k match along with an Employee Stock Purchase Program.
• We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.
• We offer wellness courses and have highly engaged employee resource groups.
• Come join the Neo team and be part of our amazing World Class Culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager