Digital Support Specialist

Utah First Credit Union • Salt Lake City, UT

43d • $20 • Onsite

About The Position

Utah First Credit Union is seeking to add a full-time (40-hours a week) Digital Support Specialist to the team at our downtown Salt Lake City, UT office. This individual provides exceptional service and strives to improve our customers' financial lives by cross-selling products and services as well as producing loans. The schedule for the Digital Support Specialist falls within these hours: Monday-Friday 8:00 AM - 7:00 PM and some Saturdays 9:00 AM- 3:00 PM. A Digital Support Specialist answers in-bound questions about transactions, loans, accounts and services of the credit union that come from home banking and our webpage. Employees respond to after-hours phone requests. Your superb customer service skills allow you to expertly answer questions from customers. You capture business by cross-selling credit union products and services that meet customer needs and improve their financial well-being. You also have the opportunity to interact with customers over the phone. In every interaction, you are sure to provide exceptional customer service. To stay at the top of your game, you participate in individual and credit union training. You enjoy coming to work each day in our upbeat, fast-paced environment to help our customers achieve their financial goals. ABOUT UTAH FIRST CREDIT UNION Utah First Credit Union is a trusted member-owned financial institution committed to saying "yes" to judgment-free banking experiences. Since 1935, they've operated on a mission to be significant in the lives of the community and empower people on their financial journeys. Utah First prides itself on its boutique banking experience with creative, personalized loan solutions. Their banking solutions include everything from Personal Checking to competitive auto loans, mortgages, and more for all credit types. Headquartered in Salt Lake City, the institution serves tens of thousands of members across Utah and nationwide. Learn more at utahfirst.com.

Requirements

• High school diploma or equivalent
• 18-years-old or older
• Customer service and financial services experience

Responsibilities

• Answers in-bound questions about transactions, loans, accounts and services of the credit union that come from home banking and our webpage
• Respond to after-hours phone requests
• Capture business by cross-selling credit union products and services that meet customer needs and improve their financial well-being
• Interact with customers over the phone
• Provide exceptional customer service
• Participate in individual and credit union training

Benefits

• Competitive base wage starting at $20 / hour, depending on experience, and a generous incentive pay structure
• Health insurance
• 4 weeks of Paid Parental Leave for the birth of a child and 8 weeks of Paid Pregnancy-Related Medical Leave
• 15 PTO days
• 12 paid holidays
• Tuition reimbursement up to $2,500 each year
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees