Digital Strategy Analyst, Telco and M&E

Adobe•San Francisco, NY

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The challenge The Digital Strategy Group (DSG) works with C-level leadership at Adobe’s Enterprise customers to craft strategies for customer-experience transformation and digital innovation. Our engagements employ Adobe’s digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments, high-level architecture assessments and other techniques to deliver high-impact recommendations. We also bring a deep industry perspective to the organization, delivering vision, published thought leadership, and aligning the ecosystem on an overall industry go-to-market strategy. What you’ll do The Media, Entertainment and Telecommunications Digital Strategy Analyst , you will take part in multiple strategy engagements (typically 2 to 6 weeks each) for senior customers. For each engagement, you will be part of a robust team that is passionate about developing insights and recommendations! We seek candidates who can contribute in one or more of the following areas: Experience design — run ethnographic interviews and journey diagnostics to understand customers’ unmet needs. Build brand-new web and mobile app experiences that delight our customers’ customers and improve performance. Analytics and benchmarking — use Adobe’s unparalleled analytics dataset to show customers how their digital business compares within industry. Reveal insights from their own reports and the corresponding actions to optimize performance and customer experience. Economic impact analysis — assess how improvements to customer journey and business capabilities will grow revenues, reduce costs, and generate business value. Size potential opportunities to prioritize short- & long -term recommendations. Help customers write business cases to quantify value and rationalize technology investments. Experience architecture — assess customers’ technology landscape and data strategy to understand current implementation and usage. Recommend new solutions , integrations, and use cases to enable improved customer experiences. You will also contribute industry leadership in the following ways: Industry perspective – collaborate to de fin e Adobe’s perspective on impactful industry experiences by working with deep subject matter specialists. Apply that perspective by authoring thought leadership assets to drive demand generation, field enablement, etc. Be the voice of the industry within Adobe to inform product strategy. Industry & partner strategy – collaborate on Adobe’s strategy to deepen its customer footprint in core industries. Align the Adobe internal and partner ecosystem on the industry strategy and coordinate go-to-market efforts across functions. This role offers rich opportunities to develop as a customer leader and business leader! You will learn the Cloud business and develop your network as you collaborate with people across Adobe, including from Sales, Marketing, Product, and Professional Services. You will have opportunities to rotate across DSG industry teams to deepen your subject matter expertise as you execute strategy engagements and contribute to industry leadership. You will also engage with Center of Excellence teams that drive core tools and capabilities that fuel DSG engagements, such as experience design and value. When you join Adobe, you can look forward to collaborating with the most genuine people in the industry, working on projects with real purpose , and having immense pride in the products we build and the customers we support. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here .

Requirements

Outstanding record of academic achievement
Demonstrated passion for digital experiences and/or cloud technology
Exceptional analytical and quantitative problem-solving skills, including conducting research, analyzing data, developing hypotheses, and synthesizing recommendations
Strong interpersonal skills with ability to work effectively with people at all levels
Ability to communicate complex ideas effectively verbally and in writing
High degree of intellectual curiosity and ability to absorb concepts quickly
Willingness to travel up to 30% (actual amount may be less)

Nice To Haves

Work or internship experience in a leading M&E and telco company or strategy consulting organization
Experience creating digital/brand/media strategies along with a practical understanding of the technologies and tactics necessary for execution
Experience with the following languages and concepts: AI, web services and APIs, HTML, JavaScript, Java, relational databases, SQL scripting

Responsibilities

Experience design — run ethnographic interviews and journey diagnostics to understand customers’ unmet needs.
Build brand-new web and mobile app experiences that delight our customers’ customers and improve performance.
Analytics and benchmarking — use Adobe’s unparalleled analytics dataset to show customers how their digital business compares within industry.
Reveal insights from their own reports and the corresponding actions to optimize performance and customer experience.
Economic impact analysis — assess how improvements to customer journey and business capabilities will grow revenues, reduce costs, and generate business value.
Size potential opportunities to prioritize short- & long -term recommendations.
Help customers write business cases to quantify value and rationalize technology investments.
Experience architecture — assess customers’ technology landscape and data strategy to understand current implementation and usage.
Recommend new solutions , integrations, and use cases to enable improved customer experiences.
Industry perspective – collaborate to de fin e Adobe’s perspective on impactful industry experiences by working with deep subject matter specialists.
Apply that perspective by authoring thought leadership assets to drive demand generation, field enablement, etc.
Be the voice of the industry within Adobe to inform product strategy.
Industry & partner strategy – collaborate on Adobe’s strategy to deepen its customer footprint in core industries.
Align the Adobe internal and partner ecosystem on the industry strategy and coordinate go-to-market efforts across functions.

Benefits

Adobe is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs.
We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
This is what it means to be Adobe For All.
Learn more about our vision here .
Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets.
The U.S. pay range for this position is $74,300 -- $141,600 annually.
Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.
Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $97,800 - $141,600
In New York, the pay range for this position is $97,800 - $141,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.
Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Learn more.
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If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.