Digital Sr Specialist

JCPenney•Dallas, TX

9d•$57,000 - $95,000

About The Position

Senior Specialist, Ecommerce Marketplace The Senior Specialist, Ecommerce Marketplace will play a key role in supporting both growth and operational excellence across the marketplace ecosystem. This role is responsible for identifying and acquiring high potential sellers, enabling a smooth onboarding experience, and driving ongoing operational success. The ideal candidate is comfortable managing both external seller relationships and internal cross functional workflows to help scale marketplace performance.

Requirements

Bachelor’s Degree in a related field
3-5 years of experience in ecommerce, marketplace operations, business development, retail, or a related field
Experience with marketplace platforms, seller onboarding, catalog management, or ecommerce operations (Mirakl or similar tools a plus)
Strong analytical, problem solving, negotiation, and critical thinking skills
Ability to work independently, meet deadlines, and manage multiple priorities in a fast paced environment
Strong communication skills and ability to build productive relationships with sellers and cross functional partners
Comfortable using data to monitor performance, identify issues, and drive improvements
Self motivated, proactive, and passionate about ecommerce and marketplace growth

Responsibilities

Identify and generate potential marketplace seller leads across acquisition channels
Maintain and prioritize an active pipeline of prospective sellers
Screen potential sellers for business readiness, catalog fit, and operational capability
Develop negotiation strategies to successfully convert qualified leads
Guide sellers through onboarding, catalog setup, and marketplace back office tools
Ensure product data and listings meet platform standards for accuracy and completeness
Serve as a first point of contact for seller operational questions and issue resolution
Monitor seller performance, compliance and operational health
Analyze assortment, pricing and operational metrics to recommend improvements
Partner with internal teams to address seller feedback, process gaps, and platform improvements
Collaborate closely with global/remote marketplace operations teams to manage workflows efficiently
Support documentation of best practices and contribute to continuous process improvement
Drive seller growth post launch by optimizing assortment, performance and seasonal opportunities