Digital Solutions Specialist

Stiles • Grand Rapids, MI

4d

About The Position

Responsible for the installation, integration, and maintenance of Digital Solution products including integration to a production machine ESSENTIAL FUNCTIONS Develop and maintain expert status in one or more software solutions required for proper machine integrations Create, execute, and maintain seamless integration between suppliers of software, computer hardware, and machines Support customers, bringing problems and questions to fast and efficient resolution, and if necessary, travel onsite to bring resolutions to problems Troubleshoot problems/issues for customers and onsite integrators, resolve Software Integration and vendor support issues Perform onsite software integrations and installations Train, document, mentor, and advise new and existing employees on software integration products, services, and practices Document installation, integration, and support process Assist with he educational aspect of software and software integration for customers as well as other team members Train customers (remotely or onsite) to a competent level in Digital Solutions products Administer pre-requisite material to customer in keeping with seamless integration process Work with development teams to resolve current issues and plan for future software development Assist with product training, machinery demonstrations, and development of Help Files and Software Documentation (creation and maintenance) Act as a direct liaison to software suppliers to resolve technical issues and address development concerns Coordinate and participate in demonstrations to enhance machine and systems sales Work with Stiles education BU to create and maintain educational material and respective digital solutions Other duties assigned

Requirements

• College and/or Technical Degree in Engineering or Computer Science, Software Engineering/Programming/Development preferred
• Basic SQL knowledge
• Basic computer programming skills
• Willingness to travel domestically / internationally
• Computer Skills
• Self-Starter
• Ability to multi-task and adapt to changing priorities
• Attention to detail w/follow-through
• MS Office Suite
• Proprietary systems as required

Nice To Haves

• Previous professional experience in the software, woodworking, or a related field preferred
• Experience with CAD/CAM solutions preferred

Responsibilities

• Installation, integration, and maintenance of Digital Solution products including integration to a production machine
• Develop and maintain expert status in one or more software solutions required for proper machine integrations
• Create, execute, and maintain seamless integration between suppliers of software, computer hardware, and machines
• Support customers, bringing problems and questions to fast and efficient resolution, and if necessary, travel onsite to bring resolutions to problems
• Troubleshoot problems/issues for customers and onsite integrators, resolve Software Integration and vendor support issues
• Perform onsite software integrations and installations
• Train, document, mentor, and advise new and existing employees on software integration products, services, and practices
• Document installation, integration, and support process
• Assist with he educational aspect of software and software integration for customers as well as other team members
• Train customers (remotely or onsite) to a competent level in Digital Solutions products
• Administer pre-requisite material to customer in keeping with seamless integration process
• Work with development teams to resolve current issues and plan for future software development
• Assist with product training, machinery demonstrations, and development of Help Files and Software Documentation (creation and maintenance)
• Act as a direct liaison to software suppliers to resolve technical issues and address development concerns
• Coordinate and participate in demonstrations to enhance machine and systems sales
• Work with Stiles education BU to create and maintain educational material and respective digital solutions
• Other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree