Digital Solutions Section Manager

Hawaii State Federal Credit Union • Honolulu, HI

28d

About The Position

The Digital Solutions Section Manager leads the daily operations of the Digital Solutions team, ensuring reliable, secure, and compliant delivery of digital banking services. This role manages staff performance, oversees operational workflows, drives operational efficiency, resolves complex escalations, and ensures strong internal controls. This role drives service quality, supports strategic initiative execution, and ensures digital banking operations are in alignment with organizational goals and member experience standards.

Requirements

• 4-6 years of related experience in Digital Banking Services, or financial industry focused on operations.
• A minimum of 2-3 years of direct managerial experience leading teams, setting performance goals, and managing operational workflows.
• Bachelor's degree in business, or related field, or equivalent experience.
• Comprehensive knowledge of digital banking channels, related services, and applicable policies and procedures.
• Proven leadership, communication, and training abilities.
• Strong understanding of operational processes.
• Ability to work independently and handle fast-paced environments.
• Project management, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite and PC operational systems.
• Ability to use teller terminal, 10-key, telephone, and all related business machines.

Responsibilities

• Leads the daily operations of the Digital Solutions team
• Ensures reliable, secure, and compliant delivery of digital banking services
• Manages staff performance
• Oversees operational workflows
• Drives operational efficiency
• Resolves complex escalations
• Ensures strong internal controls
• Drives service quality
• Supports strategic initiative execution
• Ensures digital banking operations are in alignment with organizational goals and member experience standards.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
• Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager