Digital Solutions Intern (Summer 2026)
About The Position
Join our Digital Solutions team at the forefront of HR transformation! We're revolutionizing the employee experience and streamlining our People Operations support function through innovative AI solutions. As part of Project Basecamp AI, you'll work on implementing cutting-edge artificial intelligence capabilities within our ServiceNow HR Service Delivery platform. Digital Solutions partners closely with HR stakeholders and our internal technology teams to scope, design, build, and deploy system enhancements that transform how we work and automate critical processes. This internship offers a unique opportunity to gain hands-on experience with enterprise AI implementations while making a tangible impact on thousands of employees.
Requirements
- Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027
- Data-first mindset with strong analytical and problem-solving skills
- Genuine interest in Operations and improving employee experiences
- Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)
- Ability to translate business requirements into technical solutions
- Strong communication skills with ability to explain technical concepts to non-technical stakeholders
- Self-starter who can work independently and collaboratively in a fast-paced environment
Responsibilities
- Lead AI-Powered Case Management Initiatives:
- Design and build intelligent automation solutions that transform our employee case routing and resolution process
- Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests
- Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload
- Create similar case detection functionality that suggests relevant resolutions based on previously solved cases
- Collaborate Cross-Functionally:
- Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges
- Work alongside People Operations Specialists to understand pain points and requirements
- Present findings and recommendations to project stakeholders
- Drive Operational Excellence:
- Analyze current HR case management workflows and identify automation opportunities
- Reduce manual hours spent triaging tier 1 support cases in ServiceNow
- Measure and report on AI implementation success metrics
- Learn and Grow:
- Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries
- Develop expertise in ServiceNow HRSD platform and AI/ML capabilities
- Build experience with enterprise-grade machine learning tools and AI technologies
Benefits
- equity (where applicable)
- bonus
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Career Level
Intern
