ACL Digital-posted about 1 month ago
Mid Level
Hybrid • Boston, MA
1,001-5,000 employees
Professional, Scientific, and Technical Services

Information Technology Services is seeking a technically proficient and solutions-oriented individual to fill the role of Digital Solutions Engineer. This role serves as the technical implementation specialist within the Digital Solutions and Global Client Experience team, working in close partnership with Digital Solutions Consultants to bring digital transformation initiatives to life. The Digital Solutions Engineer focuses on designing, building, and implementing technical solutions based on requirements gathered by the Digital Solutions Consultants. While the Consultant focuses on client relationships and business needs assessment, the Engineer applies technical expertise to transform those requirements into functional solutions using the university's technology stack. The ideal candidate will have deep technical knowledge of digital productivity tools and platforms, with the ability to configure, integrate, and customize solutions that meet specific business requirements. They will collaborate with consultants to understand client needs, provide technical guidance on solution feasibility, and implement solutions that enhance productivity, streamline workflows, and improve the overall digital experience. Other duties as required: This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
  • Advanced technical proficiency with the Microsoft 365 suite of tools specifically Microsoft Teams, SharePoint, OneDrive, To Do, Forms, and Outlook
  • Strong expertise with the Microsoft 365 Power Suite (PowerAutomate, PowerBI, PowerApps) with demonstrated ability to build custom solutions
  • Experience with PowerShell scripting for automation and administration
  • Demonstrated ability to translate business requirements into technical solutions
  • Experience building, testing, and implementing digital solutions in a professional environment
  • Strong problem-solving skills and analytical thinking abilities
  • Excellent attention to detail and quality control mindset
  • Ability to document technical solutions clearly for knowledge transfer
  • Experience working collaboratively with business analysts or consultants
  • Strong understanding of information security best practices
  • Ability to manage multiple technical projects simultaneously
  • Experience in higher education or similar complex organizational environment
  • Familiarity with audiovisual technologies, particularly Microsoft Teams Room Systems
  • Knowledge of API integration techniques
  • Experience with ServiceNow platform configuration
  • Scrum/Agile project experience
  • ITIL v4 or higher certification
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service