Digital Solutions Analyst (Hybrid)

Holland & Knight • Tallahassee, FL

54d • $108,000 - $178,000 • Hybrid

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm's offices: Atlanta, Austin, Birmingham, Charlotte, Chattanooga, Chicago, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach. General Description: We are seeking a Digital Solutions Analyst to join our team. The Digital Solutions Analyst will play a key role in supporting the firm's Research Services team by leveraging data, technology, and innovative tools to optimize operations and enhance access to research resources. This role will focus on data analytics, system integrations, intranet content design, workflow and automation, and emerging AI solutions to ensure that attorneys and staff have streamlined, reliable access to research services and metrics in support of both client-facing and operations work. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Requirements

• Analytical mindset with attention to detail and an emphasis on sustainability and long-term benefits in decision-making.
• Strong organizational and project management skills.
• Ability to learn new technologies quickly and apply them to practical workflows.
• Demonstrated stress management skills and effective prioritization of workload.
• Expert troubleshooting skills with IT issues involving access to databases and online content.
• Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability.
• Best-in-class communication skills, including active listening, clear writing, professional speaking, cultural sensitivity, emotional intelligence, and civility.
• Strong presentation skills, including persuasive and confident speech and writing.
• Understanding of and proven commitment to relationship building, team building and collaboration.
• Future-focused outlook with a demonstrated ability to engage stakeholders towards surfacing and communicating problems, challenges, and opportunities.
• Seeks continuous learning and improvement.
• Team-minded and diplomatic, with a history of mentorship and knowledge sharing.
• Independently motivated.
• Bachelor's degree in information systems, Computer Science, Data Analytics, or related field (or equivalent experience).
• 5+ years' library systems experience required; preferably in a law firm setting or equivalent.
• Experience with Power BI (or similar BI/analytics platforms) for dashboard creation, data visualization and analysis, and data modeling.
• Familiarity with coding languages, e.g., Python or C#.
• Experience with authentication tools such as SSO and knowledge of research databases preferred.
• Strong understanding of intranet content design, usability, and content management principles.
• Interest in AI, machine learning, and emerging technologies in legal or research environments.
• Experience working with APIs.
• Proficiency with MS Office Suite, including Excel, Word, and PowerPoint.

Nice To Haves

• Master's degree in library and information science from an ALA accredited school or equivalent degree is a plus.

Responsibilities

• Develop, maintain, and analyze dashboards and reports (e.g., Smartsheet, Power BI) to track research service usage, resource performance, team metrics, and budget; support ad hoc data requests from leadership.
• Identify, build, maintain, and support sustainable solutions for improvements to workflow, access, or process in support of strategic goals and initiatives that align with firmwide needs.
• Utilize tools such as APIs, PowerQuery, Python, and/or C# for automating data mining and manipulation for workflow improvements to enhance efficiency of research services.
• Assist with design and maintenance of Research Services intranet pages and knowledge bases; organize and update content to improve usability and visibility of research resources.
• Explore, evaluate, and pilot AI-powered tools, including chatbot solutions for research resource queries, to expand self-service support options and in response to ad hoc requests.
• Partner with IT, Knowledge Management, and other internal stakeholders to implement digital solutions, connect data, and support firmwide technology initiatives.
• Provide technical assistance and problem-solving for research systems and applications as needed, including SSO/SAML.
• Support the launch, maintenance, cataloging, and digitization of the firm's historical archive, in partnership with firm colleagues, across all firm departments and teams.
• Advise on research team improvements and efficiencies through technology, APIs, data analysis, template creation, knowledge creation, and other means.
• Assist with management of knowledge base content and advise on improvements, notifying Research Manager of expiring content and ensuring timely updates.
• Assist with the development and maintenance of dynamic financial dashboards for the Research Services team, with support from firm Financial Business Intelligence professionals.
• Assist with data-driven initiatives to assess and improve research time entry guidelines.
• Build and maintain relationships within IT, finance, and peers as well as related legal vendors to advance projects.
• Assess and report on resource or technology needs, as well as collection strengths and weaknesses, through conversations with firm lawyers and other key stakeholders.
• Stay abreast of and advise on the information needs, workflow, and preferences of users and stakeholders to improve ease of access to information.
• Assist with updates to Research Services training material, maintaining instructional content related to the team's intranet, APIs and more.
• Advise on and support research team knowledge management improvement, including DMS organization.
• Function as steward of the firm's information resources, complying with all information security, privacy, confidentiality, and licensing requirements while enforcing digital solutions team adherence to the same.
• Special projects and duties as assigned.

Benefits

• Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
• Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
• Benefits may vary by position and office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees