Digital Services Specialist

SC State Credit Union • Columbia, SC

4d

About The Position

Join SC State Credit Union as a Digital Services Specialist and play a key role in the day-to-day operation and improvement of our digital banking services. This position focuses on supporting and enhancing online and mobile banking, digital payments, and account opening services to ensure a seamless and reliable experience for our members. In this role, you'll work closely with operations, IT, vendors, and member-facing teams to troubleshoot issues, support system updates, and improve digital service performance and adoption. This is a hands-on, operational role ideal for someone who enjoys problem solving, working across teams, and delivering a strong member experience through digital channels. Be part of a team that is committed to continuous improvement, operational excellence, and helping members confidently use digital banking tools. Are you excited about this Digital Services Specialist job? As a Digital Services Specialist at SC State Credit Union, you will be responsible for supporting the daily operation and performance of our digital banking platforms. You'll monitor system activity, identify and resolve issues, and ensure digital services such as online banking, mobile banking, transfers, payments, and account opening function smoothly for both members and staff. Maintaining awareness of industry trends and emerging technologies, system performance, member feedback, and operational processes will be essential to your success as you help ensure our digital services remain relevant, reliable, user-friendly, and aligned with member needs.

Requirements

• comfortable working in a fast-paced, operational environment where attention to detail, problem solving, and follow-through are critical
• Strong analytical skills
• Excellent communication skills
• A customer-focused mindset
• highly organized and able to manage multiple priorities, including issue resolution, system updates, and ongoing projects
• A willingness to learn and adapt
• excellent written and oral communication skills
• demonstrated technical acumen
• the ability to multi-task
• a passion for understanding and developing modern technologies
• excellent computer and analytical skills and proficiency with Microsoft Office Programs, including Excel

Nice To Haves

• A college degree is preferred, or equivalent experience with at least 1 year of experience in an operational, technical or member service role at a financial institution.

Responsibilities

• supporting the daily operation and performance of our digital banking platforms
• monitor system activity
• identify and resolve issues
• ensure digital services such as online banking, mobile banking, transfers, payments, and account opening function smoothly for both members and staff
• Maintaining awareness of industry trends and emerging technologies, system performance, member feedback, and operational processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees