Digital Services Specialist

CoVantage Credit Union•Antigo, WI

About The Position

Join CoVantage Credit Union and be at the forefront of digital member service! In this dynamic role, you’ll connect with members every day through innovative digital channels and Interactive Teller Machines, delivering exceptional service that truly makes a difference. You’ll be a trusted financial partner—helping members manage accounts, navigate digital tools, and improve their financial well-being—while collaborating with a supportive team that values people, innovation, and community. If you enjoy technology, problem-solving, and building meaningful relationships, this is a career where your impact is felt every day. As a CoVantage team member, you’ll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Requirements

A high school diploma or equivalent.
Detailed knowledge of credit union and services preferred.
A minimum of three years’ credit union experience or an Associate’s Degree.
The ability to be organized and efficient while working in a fast-paced work environment.
Must be bondable.

Nice To Haves

Detailed knowledge of credit union and services

Responsibilities

Attends training, participates in departmental meetings, and takes the initiative to complete other learning opportunities as appropriate to ensure knowledge and skills are current with job requirements.
Remains current with the accounts, services, disclosures, forms and other aspects of the products and services that pertain to this job or that members may need assistance with.
Provides support assistance of ITM which includes, cashing checks, performing withdrawals, making deposits, processing loan payments, and other services as appropriate.
Performs all job functions with a high degree of accuracy, efficiency and professionalism.
Works as scheduled, including Saturday rotations to provide consistent service to the membership.
Exhibits the credit union's seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.