Digital Sales Representative

FERGUSON

7d•$21 - $34•Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We have job openings in our Inbound Phone Divisions! As a Digital Sales Representative, your job will be taking care of the customer - “be the hero” as we say here at Ferguson Home Digital. You will be held accountable for your call/chat quality and performance metrics within service. We expect each and every sales representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship building and problem-solving skills while providing outstanding service through sales. An outstanding sales representative will focus on enhancing opportunities within every call to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team! This role is approved to be fully remote within the United States in accordance with company policy.

Requirements

High School diploma or equivalent.
Minimum of 1–2 years of prior sales, retail, or customer service experience, or at least 3 months in a Ferguson Home Digital Customer Service job profile.
Be highly detail oriented and have superior interpersonal skills.
Proven experience using critical thinking tools to solve customer issues.
Self-motivated, great teammate, and fast learner.
Systematic and adaptable approach.
Strong understanding of Microsoft Excel.
Familiarity with the Microsoft Office and Google Office suites.
Ability to type 40+ WPM for phone and 45+ WPM for chat.
Strong organizational skills.
Reliable and consistent internet connection.

Responsibilities

Handle inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8-hour workday.
Complete all Brand Sales Trainings (BST) each month.
Meet 85% schedule adherence to assigned schedule as referenced in Genesys phone system.
Maintain excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs.
Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
Proactively identify and report website, process, product page, or post‑call issues or bugs encountered during your daily workflow.
Work with a team of 15-20 other sales associates.
Success will be measured through call quality, and profit dollars generated monthly.
Demonstrate strong verbal communication skills with the ability to engage guests.
All BST’s must be completed to be eligible for promotions.