Digital Sales & Customer Experience Technology Director

American Fidelity • Oklahoma City, OK

1d • Onsite

About The Position

The Digital Sales & Customer Experience Technology Director will routinely engage with key stakeholders to address business challenges and lead the development of technology strategies that drive organizational and customer experience success. This role involves directing strategic and operational planning to achieve business goals through innovation, initiative prioritization, and coordinating the evaluation, architecture design, deployment, and management of current and future solutions. The Director is responsible for championing, orchestrating, budgeting, and directing multiple projects simultaneously, providing technical oversight, and ensuring the support and availability of core platform features and integrations. They will be accountable for the overall technical architecture strategy and roadmap, and for resource management of software teams, fostering a culture of innovation and growth. This position requires partnering with business leaders to align solutions with various architectures and identifying opportunities for cost-effective investment in tools, applications, and resources, while also overseeing strategic relationships with external entities.

Requirements

• Bachelor's degree from four-year college or university in Computer Science, MIC, Mathematics, Engineering, Physics or other science or management required
• Exceptional leadership and management skills
• Strong oral and written communication skills including outstanding interpersonal and consultative skills
• Strong collaborative skills in order to facilitate cross-divisional communications and to reach common understanding
• Ability to drive consistency and accountability across development teams through industry best practices, IT standards and procedures, and security practices
• Strong understanding of the relationship between systems in the application portfolio as well as their business purpose
• Strong knowledge of information technology and software development practices
• Expertise in Salesforce Architecture and Customization
• Knowledge of integrating Salesforce with other systems, managing data flows and ensuring data integrity within the Salesforce ecosystem.
• Expertise in driving user adoption and managing organizational change, ensuring teams effectively use Salesforce tools and feature to meet business goals.
• Strong understanding in leveraging CX technologies to create personalized, seamless customer journeys across digital channels.
• Strong ability to communicate with all levels of management concerning a wide variety of systems initiatives and priorities
• Strong ability to mentor, coach, and motivate software project teams and individual team members
• Significant experience in systems analysis, design, and architecture
• Excellent interpretation and technical problem-solving skills
• Excellent collaboration, negotiation, and facilitation skills
• Exemplifies well-developed emotional intelligence, motivational, professional, and leadership qualities
• Positive attitude with the ability to work in an ever-changing environment
• Proven commitment to meeting organizational and departmental strategies, goals, objectives, and standards
• Exceptional organizational skills and attention to detail
• Proven ability to partner with the business to understand their needs to meet their business objectives
• Proven ability to properly blend technological advances with business procedures.
• Promotes innovative and creative thinking
• Proven ability to execute projects using organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall) and System Development Lifecycle (SDLC)
• Proven ability to interpret and articulate business requirements for software systems
• Demonstration of a high level of administrative competence in resource management and reporting
• Strong understanding of IT strategy
• Strong ability in technology planning and roadmap development
• Strong understanding of utilized software platforms and the associated interrelationships (e.g., Force.com, PeopleSoft, .NET)
• Strong understanding of cloud technologies and their application to the organization
• Strong understanding of enterprise level security concepts and their implementations
• Proven ability to articulate complex ideas and concepts effectively
• Strong understanding of full-stack development.
• Strong understanding of DevOps methodologies (e.g., automation, continuous feedback, quality signal)
• Strong understanding and ability to apply machine learning/artificial intelligence concepts to solve business challenges
• Strong understanding of code coverage tools
• Strong technical recruiting and networking skills

Nice To Haves

• Master's degree preferred

Responsibilities

• Engage with key stakeholders routinely to address business challenges and lead the development of technology strategies that drive organization and customer experience success.
• Direct strategic and operational planning to achieve business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, architecture design, deployment and management of current and future solutions.
• Champion, orchestrate, budget, and direct multiple projects and initiatives simultaneously and remove impediments when necessary.
• Provide decision making, technical oversight, and prioritization guidance to project teams.
• Responsible for support and availability of core platform features and integrations, and champions the use of the platform technology available within the organization.
• Accountable for overall technical architecture strategy and roadmap.
• Responsible for resource management of software teams by motivating, coaching, empowering, and fostering a culture of innovation and risk taking for colleagues.
• Facilitate the continual growth of colleagues by participating in the creation and execution of personal development plans focused on advancing software and technical excellence and strong emotional intelligence.
• Responsible for resource allocation for projects in collaboration with business and technology leaders.
• Partner with business leaders of other disciplines to ensure proposed solutions align with information, technology, customer experience, infrastructure, business and security architectures.
• Identify opportunities for appropriate and cost-effective investment in tools, business applications and resources, including staffing, sourcing, purchasing, and in-house development.
• Promote and oversee strategic relationships between technology resources and external entities, including vendors and partner organizations.

Benefits

• Certified Great Place to Work for All!
• Culture focuses on helping Colleagues to be their best!
• Focus on teamwork and collaboration
• Offer a different perspective - a different opinion.
• Benefits administration and education
• Financial security through benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees