Director, Digital Customer Experience (CX) Technology

Circle K • Tampa, FL

2d

About The Position

Summary Circle K has an ambition to double it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. This is where you come in, we are looking for a Director, Digital Customer Experience Technology, to join our team. This role reports to Head of Customer Experience Technology and will be responsible for bringing our digital tech strategy to life through technology and digital capabilities.

Requirements

• Bachelor’s Degree in Computer Science or comparable focus
• 10 years or more of experience implementing and evolving digital enterprise products (Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers).
• Strong communication and influence skills throughout levels within and outside organization.
• Strong understanding on how Digital Technology is leveraged for both external and internal customers across various organization functional areas (loyalty, retail media, marketing, payment, merchandising, etc).
• An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
• Software delivery leveraging agile and lean practices at scale
• Experience in developing capabilities consuming APIs, and micro services
• Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
• Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
• Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities.
• Experience developing a business case to justify IT investments.
• Experience with evaluation, recommendation and procurement of IT assets and solutions.
• Project Management experience, including estimating and forecasting, budget, and financial management as well as resource management.
• Prior Vendor Management responsibility and expertise.

Responsibilities

• Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
• Accountable for overall success of the digital tech portfolio to deliver the business objectives and drive value.
• Trusted advisor for the Head of Customer Experience and leadership stakeholders on how to execute the functional and operational strategy.
• Develop, create and communicate strategic objectives supported by technical actions, including the in depth understanding of the applications, dependencies and integrations involved in delivering on the full digital experience
• Manages all aspects of budget planning, forecasting, accruals, invoice payment and reconciliation.
• Responsible for influencing and managing (indirect or direct) teams, newly established or existing processes and driving delivery and positive change aligned with digital strategy and portfolio goals.
• Leads the assessment of complex challenges, often requiring in-depth research beyond familiar areas, offering judgement beyond role, and critical thinking point of view.
• Responsible for removing blockers, remediating risks and collaborating across enterprise on issues.
• Lead, manage and develop team a high performing team

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees