Digital Project Management/Content Strategy Intern

Reingold Inc•Alexandria, VA

3d•Onsite

About The Position

Do you ever find yourself looking at websites and thinking, "The writing is so unclear," or, "Why can't I find what I need?" Are you constantly looking for ways to improve how things are run? Do you have an eye for detail as well as a big-picture perspective? Are you energized by the idea of organizing complex information and making systems work better? As a hybrid web content strategy and digital project management intern, you will sit at the intersection of two critical disciplines within our Digital Experience department. You'll help ensure our clients' websites are clear, usable, and well-organized — while also supporting the project management processes that keep complex digital work on track. This is not a technical role and no development experience is required, but you will collaborate closely with cross-functional teams, including web developers, designers, user experience experts, writers, and digital optimization specialists, to ensure project and content success. A core part of this role will involve supporting real, active client engagements — including hands-on work such as data entry, taxonomy development, process documentation, and testing and documentation updates for content management system integrations. You'll gain direct exposure to how digital tools and workflows come together to deliver web products at scale. You will work with team members who are eager to help you learn valuable new skills and advance your career. We encourage go-getters and value interns who take the initiative in shaping their Reingold experience.

Requirements

Mastery of the English language with excellent oral and written communication skills and the ability to communicate complex ideas clearly, concisely, and professionally to upper management, clients, and team members.
Familiarity with writing for the web, UX design, information architecture, and interaction design.
High level of interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.
Strong ability to prioritize tasks based on urgency and importance, ensuring that critical responsibilities are handled promptly and thoroughly.
Experience in navigating ambiguity or incomplete information by using logic and reasoning to make decisions.
Ability to anticipate potential issues and proactively devise solutions to mitigate risks or barriers.
Experience leading teams or projects, with a track record of successfully guiding teams toward achieving goals and objectives.
Keen attention to detail when analyzing data, reviewing information, or evaluating content to ensure accuracy and avoid oversight.
Strong organizational and time management skills, with the ability to manage complex and simultaneous projects.
Openness to feedback, with a strong desire to continuously learn, improve, and acquire new skills in response to changing environments.
Curious, creative nature; excited to learn new things and thrive under pressure while meeting tight deadlines.
Possess a bachelor’s degree.

Nice To Haves

Experience with Atlassian products (Jira, Confluence), the Agile software development process, and specific content management systems (e.g., Adobe Experience Manager) is a plus.
Experience with project management or workflow tools (e.g., Adobe Workfront) is a plus.

Responsibilities

Supporting data entry, taxonomy design, and process documentation for content management and workflow platform implementations.
Assisting with testing and documentation updates for content integrations and connectors.
Auditing sites to understand existing content and define gaps.
Assisting with audience research activities, including stakeholder interviews, content-focused usability testing, and competitive analyses.
Developing recommendations on how to improve web content based on user research and web analytics.
Creating and contributing to content strategy deliverables, such as content outlines and web style guides, that provide a basis for content development.
Assisting with content modeling activities.
Working closely with writers by lending a hand in the writing process when needed.
Defining and executing content writing workflows.
Researching and documenting best practices for website content.
Supporting a full-time digital project manager in working with clients to gather and document project requirements.
Managing day-to-day internal team task assignments and communication.
Supporting client and internal product owners in prioritizing product features and tasks.
Creating and maintaining timelines and project roadmaps for the team.
Drafting and finalizing project documentation, inclusive of template and component specifications.
Producing and maintaining documentation of tasks, inclusive of items like execution information and meeting minutes.
Conducting quality assurance checks on project deliverables to ensure that they meet a high standard.
Tracking budget and project health.
Managing task coordination across cross-functional design and development teams.
Leading a range of internal meetings, as well as attending and contributing to client meetings.
Setting agendas and taking notes during meetings.
Conducting research on new integrations and tech possibilities.
Participating in internal design reviews and strategic brainstorms.
Performing ad hoc tasks, depending on your skills and our needs.