Digital Project Coordinator - Dallas

Encore Global•Dallas, TX

4d•Onsite

About The Position

Position Overview The Digital Project Coordinator is responsible for providing in-office and on-site support for digital platforms for small events or a portion of large events. Provide excellent customer service and technical support to internal and external Encore customers. Support tasks include Content1 server management, digital signage builds, Chime operation, graphics support, and process documentation. Must have excellent customer service and technical skills. This position requires up to 75% travel including international travel. This position reports to the Associate Dir, Project Management.

Requirements

Technical School Degree in computers, A/V or related technology or Bachelor’s Degree
2+ years of related experience and/or training
Strong understanding of Windows and MS Office
Strong customer service skills
Excellent organization skills and ability to manage multiple projects
Ability to multi-task and thrive in a constantly changing environment
Ability to interact appropriately with high level management
Ability to delegate work to peers in subordinate position
Ability to learn new technologies easily and good analytical skills
Attention to detail and ability to remain focused a must
Must be able to determine urgency levels and take direction from higher technician levels
Must be able to thrive within a team environment
Must be able to work flexible hours
Must be able to commute to Coppell, TX

Responsibilities

Event Support Prepare on-site setup and operation of Digital Production platforms including Content1, Digital Signage (Four Winds), Chime, Cvent, Intrado, Pulse and others as determined by client need.
Training of local technicians, where appropriate, on process flow and presenter support best practices.
Maintain focus on client needs by attending client meetings for preplanning and post event reporting on events worked. Communicate event execution plan and on-site changes.
Client Support Develop strong relationships with internal event owners and project managers to ensure excellent cross-functional collaboration.
Deliver excellent customer service to all internal and external Encore clients and customers.
Responds to clients’ questions and concerns.
End User Support Support Content1 services to end users including Content1 Presentations and Content1 ePoster.
Provide internal platform support for Digital Services Project Managers and other Specialists.
Hardware/Device Support Assist with quality control of system hardware and documentation of issues/maintenance needs.
Assist with pre-event imaging of gear and devices where needed (laptops, iPads, servers, etc.).
Product Documentation and Process Support Assist with documentation generation and maintenance of Content1 support processes.
Assist Digital Services team with other Digital Services documentation generation and maintenance.
Work with Digital Services team members to determine best practices for support processes.