Digital Program Manager (DPM)

Glide • New York City, NY

10d • $80,000 - $150,000 • Hybrid

About The Position

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Project Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that!

Requirements

• Customer-facing experience at an early-stage company
• Strong understanding of SaaS business models and large-scale software implementation projects
• Excellent communication and negotiation skills
• Technical understanding of fintech products
• Experience working with agile engineering and design teams

Nice To Haves

• Previous experience in a product or customer-facing role at a fintech or FinServ company
• Experience with data analysis tools such as SQL
• Familiarity with project management tools, customer success software and CRM systems
• A collaborative, entrepreneurial spirit

Responsibilities

• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
• Oversee customer account management, including formal communications of product updates and roadmaps
• Analyze customer data to ideate and recommend new features and enhancements
• Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
• Identify and develop new business opportunities with existing clients

Benefits

• 💸 Competitive Compensation: As this role can be eligible for remote employees, the base salary range is $80,000-$150,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!
• ❤️ Wellbeing Credits (for US employees) Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
• 🥗 Lunch on us (for US employees) We’re huge foodies, so every member of the Glide team received a $100 weekly stipend for lunch or groceries. No one goes hungry around here :)
• 🌴 Unlimited PTO and Sick Days We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.
• 💼 Hybrid Working Environment We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees