Digital Products Engineer

Keolis America•Boston, MA

12d•$85,000 - $110,000

About The Position

The Digital Products Engineer is responsible for designing, developing, maintaining, and continually improving digital products within the Commuter Rail IT Environment at KCS.

Requirements

3-5 years architecting and implementing software based on requirements
Demonstrated expertise with public transit data standards such as GTFS, GTFS-Realtime, or demonstrated ability to achieve expertise with a similar, open data standard in another industry
Experience implementing and customizing/ integrating with a vendor-supported commercial software or hardware product
2-3 years’ experience architecting event or message based real-time systems
Experience deploying, maintaining, and governing serverless solutions in MS Azure
Experience managing software quality through automation
Human-centered UI/UX design
Python code development
Vendor management
Data transformations with Pandas, Spark, or equivalent
SQL database design and querying
REST API and WebSocket design
MS Azure serverless cloud architecture
Design and execution of software tests
Version control using GitHub or Azure DevOps
CI/CD best practices
Implementation of cybersecurity best practices
Process design and improvement

Responsibilities

Ownership and Management
Own the technology roadmap for and ensure end-to-end delivery of assigned projects/products and/or enhancements to existing products
Continually and proactively communicate project status, blockers, and escalations with all applicable stakeholders and KCS management
Deliver technology solutions that align with KCS business plans, strategic objectives, and stakeholder priorities
Digital Product and UI/UX Design
Propose and iteratively improve upon user interface designs for customer and employee-facing applications across web, mobile, and digital screen applications
Implement designs using standard UI design tools (Whimsical, Figma)
Solicit and incorporate feedback from end users to ensure maximum adoption of solutions
Adapt designs based on the constraints of the system for which they are being developed (i.e. mobile, low-code tools, digital screens); guide stakeholders in choosing features and weighing trade-offs
System Integration and Software Development
Develop subject matter expertise with integration features of systems within environment (ie: APIs, SQL staging tables, message queues, flat file transfers)
Architect, develop, and maintain Python code to perform integrations between systems based on documented requirements
Modify code as required based on penetration tests or findings of static analysis tools
Persist and document code using Azure DevOps
Adhere to version control best practices using Git framework (feature branching, pull requests)
Develop and execute test plans to ensure developed solutions meet requirements
Solution Design and Implementation
Liaise with industry vendors to weigh commercially available products, or enhancements to existing COTS tools
Critically review existing tools and identify areas where current solutions fall short of organizational needs
Implement proofs-of-concept (POCs) of new tools and weigh success against agreed measurement criteria; ensure integration potential with existing tools while minimizing duplicative functionality
Develop and maintain relationships with one or more vendors for technical support and to ensure adoption success.
Technical Leadership and Process Improvement
Solicit and document technical requirements from stakeholders, ensuring requirements are testable/actionable and in alignment with project and organizational goals
Facilitate ongoing backlog review
Identify areas where software development processes differ from industry best practices; offer actionable suggestions for improvements
Solution Support
Respond to incidents escalated from Tier I and Tier II helpdesk teams
Review and analyze system logs to develop root cause analyses for outages; document in ServiceNow
Respond to requests for data queries and provide non-technical explanation if needed
Be available on 24/7 basis (including weekends or holidays if required) to respond to system outages/incidents or support pre-planned deployments/releases

Benefits

Generous Medical & Rx plan
Dental & Vision Plan
Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short- & Long-term Disability Benefits
Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays
Pet, Home, Auto insurance