Digital Product Support Director

Caesars Sportsbook • Spring Valley, NV

21h

About The Position

Caesars Entertainment is seeking a Director of Digital Support Operations &
Incident Management to lead one of the most critical operational functions
supporting our digital and retail ecosystems.

This is not a traditional support or ITSM leadership role. We are not looking
for someone to simply run a process or maintain the status quo. We are looking
for the right leader - a fast learner, hard driver, and fearless problem solver
who sees issues clearly, takes ownership instinctively, and drives solutions
without hand holding.

In this role, you will lead teams responsible for intake, triage, and resolution
of incidents impacting customers, retail sportsbook operations, internal teams,
and vendors. You will operate in complex, fast-moving environments where clarity
is not always given - and where action matters more than perfection.

If you live to solve problems, move with urgency, and want the opportunity to
measurably improve how a large-scale operation functions, this role is for you.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company
with more than 80 years of sports betting leadership, Caesars Digital is Blazing
The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All
Caesars. This guiding principle fuels our commitment to delivering legendary
service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace
Online, Horseshoe Online Casino and Caesars Racebook, to the continuing
expansion of our retail footprint and our William Hill legacy, along with
powerhouse partnerships across sports and entertainment, we’re building
something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Requirements

• Fast learner
• Hard driver
• Fearless problem solver
• Sees issues clearly
• Takes ownership instinctively
• Move with urgency

Responsibilities

• Lead teams responsible for intake, triage, and resolution of incidents impacting customers, retail sportsbook operations, internal teams, and vendors.
• Operate in complex, fast-moving environments where clarity is not always given
• Drive solutions without hand holding.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees