Digital Product Owner, Salesforce CRM Patient Engagement

Boston Scientific•Arden Hills, MN

68d•$82,600 - $156,900•Hybrid

About The Position

As the Salesforce Product Owner for the Direct to Patient (DTP) Program, you will serve as a key liaison between business teams and technical partners to advance Salesforce.com capabilities that support a rapidly growing, innovation-driven call center operation. Embedded within the AFS Sales and Marketing organization, you will collaborate across functions to drive continuous improvement, digital integration, and enhanced customer experience. This role offers the opportunity to lead in a dynamic, Agile environment that values initiative, innovation, and measurable impact on patient outcomes.

Requirements

Bachelor's degree in Business Administration or a related field
At least 2 years of experience in business, operations, or process improvement
Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner
Minimum of 2 years of experience working within an Agile framework
Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
Demonstrated problem-solving abilities in addressing operational challenges
Proven track record in conducting cost-benefit analyses and developing business cases
Willingness and ability to travel up to 10% of the time

Nice To Haves

Master of Business Administration (MBA)
Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
Experience working in IT or sales-focused business environments
Familiarity with customer relationship management (CRM) platforms and call center operations
Strong financial acumen, including experience in budget analysis and defining business value
Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
Knowledge of or experience in the medical device or healthcare industry
Strong presentation skills with the ability to influence cross-functional teams and drive alignment

Responsibilities

Collaborate with cross-functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
Develop a clear strategy and capability roadmap in partnership with cross-functional teams
Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
Align priorities across call center operations, front-end web development, and Salesforce/IT stakeholders
Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions
Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
Stay current on Salesforce.com features, functionality, and innovations to inform solution design
Provide Tier 1 and Tier 2 user support in partnership with analyst teams
Conduct primary research to identify business drivers and inform the Salesforce platform strategy
Train call center team members on new Salesforce features, integrations, and data quality best practices
Collaborate on application integrations that extend the Salesforce ecosystem
Participate in global design discussions at both the project and program levels