Digital Product Manager, Small Business Lending

TD•Mount Laurel Township, NJ

About The Position

The Senior Digital Manager manages leads the end to end development, design and implementation of long term / multi-year business strategy and associated roadmaps. Drives achievement of Digital business strategies and act as source for developing new and innovative set of business capabilities. The role is responsible for development of Digital business strategy, roadmaps and results by working closely with a large and complex LOB or business pillar and/or multiple segments. Depth & Scope: Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise Anticipates emerging business trends and regulatory / risk issues as a basis for recommending large-scale product, technical, functional or operations improvements Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists / experts Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field Requires innovative thinking to develop new solutions Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment Works within general policies and industry guidelines Engages stakeholders to act; serves as a source of expert advice, influences change; frames information in a broader organizational context Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Requirements

Undergraduate degree or relevant professional certifications, designations, or equivalent required
10+ years relevant experience

Responsibilities

Leads the development and execution of the long-term strategic plan and associated roadmaps for the capabilities assigned, ensuring they will achieve the target state directly owning the business rationale for each initiative i.e. cost/benefit, strategic alignment, etc.
Acts as the Digital project lead for assigned capabilities for projects/programs to ensure that outcomes meet the target state vision both in terms of capabilities and commercial value
Looks at strategies that will help increase our digitally active customer base; deliver on platform and line of business roadmaps
Interacts, collaborates and helps influence peers and business partners at all levels to ensure alignment to the long-term roadmap and strategic plan of the capabilities assigned
Uses forward thinking and identify impacts of an initiative on all user groups, by determining needs / requirements / priorities and defining options and achieving consensus on approaches, where possible
Builds the business case, defines the rollout plan in collaboration with other partners and ensures that commercial targets are met
Delivers legendary customer experiences by building product strategies and managing and delivering multiple complex projects
Manages issues or escalations in relation to the capabilities within the portfolio
Adheres to enterprise frameworks or methodologies that relate to Digital activities within the business area
Drives the successful execution of the end-to-end lifecycle of assigned key business capabilities including the end to end financial ownership, ongoing optimization (people, process, enablers), ongoing sustainment oversight including user adoption and engagement
Supports Senior Management as a subject matter expert for delivering the next evolution of key capabilities
Sets and drives achievement of digital sales and servicing targets, optimizing distribution between assisted channels and Digital
Attends and participates in internal and external industry committees and/or conferences for capabilities assigned
Identifies and manages risks (market, operational, technology) associated with the business area
Identifies and implements process improvements that reduce costs or create capacity within capabilities assigned
Manages vendor partners, as applicable, to obtain assistance in defining capabilities and roadmap for the business
Works with partners to ensure all tools are in place for successful sustainment of the capabilities assigned; Oversees the development of operations / sales / technology support tools and templates for impacted employees; Ensures communication and change management strategies are in place
Is the point of contact for the business and various business partners, like Marketing, Project Delivery, Technology Delivery, Operations, etc. on any day-to-day inquiries or BAU changes
Clearly defines capability success metrics around overall effectiveness for capabilities assigned and tracks progress
Develops portfolio dashboard, for capabilities assigned, that could include testimonials and portfolio metrics for reporting to business lines; the report would include successes and challenges and trends frequency of reporting
Actively seeks feedback from users and support areas including the various business partners like Project Delivery, Technology Delivery, Operations, etc.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk initiatives / activities as necessary
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Manages through ambiguity, lead Planning efforts through PI Planning and other Agile efforts
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume