Digital Product Manager - Sales Order Management

Caterpillar•Mossville, IL

2d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description: Caterpillar’s Strategic Procurement and Planning Division (SPPD) seeks an experienced Sales Order Management professional responsible for managing digital solutions that enable the management of Caterpillar Dealer sales orders and supporting solutions. This involves developing a solution that facilitates late-stage product differentiation in order to fulfil dealer and customer expectations regarding product availability. This role will work directly with the business process owners and Information Technology teams to enable the end-to-end Sales Order Management process.

Requirements

Software Development Life Cycle: Experience and knowledge of developing and deploying software solutions. Ability to manage the software solution from concept to maturity.
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, Information Systems, or equivalent experience.
3+ years of experience as an SAP Sales and Distribution (SD) Module business analyst
Knowledge of Salesforce – Sales Cloud
Proven ability to write clear business requirement definitions/user stories, facilitate workshops, and turn complex requirements into practical designs
Agile/Scrum experience with system enhancement delivery
Strong leadership in working within a cross-functional organization to coordinate development, dependencies, and risks for product delivery

Responsibilities

Managing product backlog, including setting priorities and communicating delivery plans
Lead workshops to obtain business requirements across order management, transportation, trade management, and billing
Documenting business requirements for technical teams
Coordinating User Acceptance Testing with process teams and key end-users
Sets and manages the annual digital product budget aligned with product roadmap
Partner with the process team to provide end-user training
Collaborate with the Digital Customer Support Manager to establish robust IT Service Management processes and solutions
Establishes and manages Service Level Agreements (SLA) and compliance across stakeholders
Stakeholder management: build trust and collaborate effectively across stakeholder groups, including senior leadership and steering committee members