Senior Manager Digital Products - Sales Order Management

Caterpillar Inc.•Mossville, IL

4d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. SPPD Digital is the department that provides digital solutions for the Strategic Procurement and Planning Division (SPPD). Our procurement and planning teams depend on technology, data, and analytics to ensure that facilities, dealers, and customers receive the parts they need to do their work. Our digital team offers solutions and business insights to enable the timely delivery of parts at locations worldwide. This role within SPPD Digital reports to the Director of Digital Architecture and Products, and leads the design, delivery and support of sales order management digital products for Cat machines and worktools. Job Summary: This role leads a team comprising a digital products manager, digital product owners, and individual technology professionals to enable our enterprise processes for Sales Order Management. This leader collaborates with enterprise process owners and IT teams to develop and manage an ecosystem of digital products that enhances process efficiency. The technology ecosystem includes the use of technology from third-party companies, SAP and Salesforce. The role encompasses end-to-end sales order management, financial accounting, production orders, supply chain coordination, logistical execution, and trade compliance, ensuring seamless integration across all business functions.

Requirements

Strategy development & execution: Experience leading, developing, communicating, and executing digital product strategies and roadmaps
Advanced ability to build effective partnerships: Collaborating and managing partner and peer relationships to achieve business outcomes by leading through influence and direct accountability in a matrixed environment.
Advanced understanding of the software development lifecycle, including quality gate reviews to validate that deliverables are completed
Demonstrated experience leading a global team to deliver enterprise transformation programs successfully
Advanced ability to enable teams and stakeholders to make decisions and move forward with implementation.
Demonstrated experience communicating effectively to all levels of the enterprise and across functional domains
Demonstrated understanding of digital product architecture to ensure proposed solutions enable enterprise requirements and interoperability across processes and products.
Ability to think differently that empowers the team to develop innovative solutions
Active learner to understand changes in technology trends and business challenges

Nice To Haves

Experience with ERP transformations and deployments
Experience deploying the Sales and Distribution module within the core SAP ERP platform
Experience deploying sales order management solutions to a dealer network that includes configure, price, and quote solutions built on an eCommerce platform
Experience deploying a robust quality assurance framework, including automated testing to create defect-free digital products
Knowledge of deploying process automation tools such as Automation Anywhere, Bizagi, or Regrello

Responsibilities

Develop digital product roadmaps to deliver business results aligned with enterprise order management transformation goals to modernize processes and the technology ecosystem
Accountable for managing annual investments of $10-$15M in digital solutions
Lead of a team of 4 direct reports, which includes a manager and senior individual contributors
Develop a vision to improve process efficiency enabled by digital solutions
Provide monthly updates to senior leaders and stakeholders on digital product advancements, budget, and key process indicators (KPIs)
Partner with the Digital Customer Support Manager to ensure a robust process to support end users
Work with process owners to develop business cases for digital product investments, highlighting business value and ROI.