Digital Product Management Senior Manager - Gateway

Wells Fargo Bank•Charlotte, NC

9h•Hybrid

About The Position

About this role: Wells Fargo is seeking a Digital Product Management Senior Manager- Executive Director, to define, own, and drive the future of our Omnicommerce Payments Experience. In this role, you’ll oversee the complete payments ecosystem—gateway services, hardware devices, software applications, integration options, security, and deployment—to deliver seamless, secure, and scalable solutions for our customers. You’ll lead a team of talented Product Managers, collaborate closely with Sales, Operations, and Marketing leadership, and influence key partnerships that shape our payments strategy. The ideal candidate combines deep domain expertise with a track record of building and launching exceptional payment products. Learn more about our career areas and lines of business at wellsfargojobs.com . In this role, you will: Architect and drive the strategic vision for a major omnicommerce platform, aligning product capabilities with enterprise growth priorities and evolving customer needs. Ensure seamless integration of POS experiences with the company’s broader product strategy, enabling consistent and scalable solutions across key commercial and corporate segments. Foster a high-performance culture within your product team by setting clear execution standards, promoting accountability, and removing barriers to delivery. Leverage data-driven insights and competitive intelligence to shape product direction, validate hypotheses, and influence cross-functional decision-making. Define and monitor success metrics to evaluate product performance, inform prioritization, and continuously optimize the platform’s value proposition. Collaborate across business, technology, and operations to ensure alignment on product goals, delivery milestones, and customer outcomes. Champion stakeholder engagement by communicating product strategy and progress effectively to senior leadership, partners, and cross-functional teams. Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility. Collaborate with and influence all levels of professionals, including senior managers. Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group. Maintain a sharp, evolving perspective on the competitive landscape—including key players, emerging technologies, and AI adoption trends—and effectively communicate strategic implications to senior leadership. Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Requirements

6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
6 + years of experience within Merchant Services and payments acquiring
3+ years of management or leadership experience

Nice To Haves

Deep knowledge and working experience within core merchant acquiring business: payment gateways, integrated payment solutions, eCommerce, card present payments, mobile/digital wallets, semi-integrated solutions.
Proven success in shaping product requirements into a sequenced roadmap of platform capabilities.
Experience with large scale transformation initiatives.
Proven ability to understand customer and end user needs and translate into delivery themes.
Experience with business analysis, eliciting use cases and requirements from business partners.
Skilled at navigating dynamic environments while orchestrating multiple concurrent delivery streams with precision and agility.
Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
Demonstrated ability to lead and influence across all stages of the product lifecycle—from shaping vision and ideation, through solution design, execution, go-to-market readiness, and launch.
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Demonstrated track record of effective influencing and collaboration at all levels
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results
Ability to travel up to 10% of the time
This position offers a hybrid work schedule

Responsibilities

Architect and drive the strategic vision for a major omnicommerce platform, aligning product capabilities with enterprise growth priorities and evolving customer needs.
Ensure seamless integration of POS experiences with the company’s broader product strategy, enabling consistent and scalable solutions across key commercial and corporate segments.
Foster a high-performance culture within your product team by setting clear execution standards, promoting accountability, and removing barriers to delivery.
Leverage data-driven insights and competitive intelligence to shape product direction, validate hypotheses, and influence cross-functional decision-making.
Define and monitor success metrics to evaluate product performance, inform prioritization, and continuously optimize the platform’s value proposition.
Collaborate across business, technology, and operations to ensure alignment on product goals, delivery milestones, and customer outcomes.
Champion stakeholder engagement by communicating product strategy and progress effectively to senior leadership, partners, and cross-functional teams.
Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility.
Collaborate with and influence all levels of professionals, including senior managers.
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group.
Maintain a sharp, evolving perspective on the competitive landscape—including key players, emerging technologies, and AI adoption trends—and effectively communicate strategic implications to senior leadership.
Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer