Digital Product Lead

CVS Health

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital and technology solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation. The Lead Director in Clinical Services & Solutions technology team is responsible for product management leadership for multiple product teams. They are responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience. They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value. This is an individual who will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams. This individual will generally work closely with the Business General Manager, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience.

Requirements

• 10+ years required experience as a Product Manager, Program Management, or Project Management with a focus on product strategy, vision, and roadmaps.
• 5+ years required experience in software product management, with demonstrated success shipping software through multiple releases managing the entire lifecycle from discovery to launch in an agile environment.
• 3+ years of experience with back-end applications and/or APIs.
• 3+ years of experience coaching, mentoring or leading a team.
• 5+ years of experience in building and managing technical product teams using Agile framework
• 5+ years of experience with large-scale modernization programs in technical capacity.

Nice To Haves

• Scaled Agile Framework (SAFe) experience.
• Ability to drive cross functional teams to alignment amid ambiguity
• Strong negotiation, organizational, management, analytical and people skills
• Data-driven decision making and quantitative analysis skills using data tools such as Jira.
• General understanding of core programming and computer science concepts, including Cloud and AI/ML.
• Advanced oral and written communication skills, influencing stakeholders across levels.

Responsibilities

• Product Vision, Strategy, and Roadmaps Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed. Establishes Epics or initiatives that are aligned to strategic programs and deliver upon the product strategy. Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases. Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes. Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs. Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver. Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives.
• Product Backlog Ownership, User Story Development, and Prioritization Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver. Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team. Define epics, features & partner with respective product owners to define user stories, identifiy dependencies, and works with teams to size ahead of future quarters. Ensures that incremental learnings from product delivery is prioritized in the backlog.
• Trend Monitoring and Product Performance Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics, Technical Health, Customer Feedback (and/or other appropriate metrics). Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes. Coordinates product launches, including beta testing, user feedback collection, and product documentation.
• Product Value, Cross-Functional Teaming, and Stakeholder Management Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration. Understands market and customer needs through partnership with business & customer insight teams. Accountable for showcasing the product teams’ delivery and final output to stakeholders. Interface and partner with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders. Ensures business strategies and targeted outcomes are well understood and socialized to product teams. Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers.
• Grow and Develop the Team Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches. Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities. Establishes high performing teams by growing, coaching, and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees