Digital Product Analyst - Unified Communications

Memorial Hermann Health System•Piney Point Village, TX

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. The Digital Product Analyst is responsible for advancing the digital product and platform. The Analyst will collaborate heavily with the Product Manager and other Digital Product Analysts to understand, communicate, and implement digital consumer experiences in partnership with other departments, including Consumer Experience, Analytics, Marketing, Operations, IT, and various lines of business. The Analyst plays a key role in ensuring that the product is moving towards the overall vision and business objectives. The Digital Product Analyst reports directly to the Manager, while receiving leadership from Senior and Lead Product Analysts and Product Managers.

Requirements

Associates degree in Business, Healthcare Administration, Information Technology, or related field or two (2) years experience in lieu of a degree required
Two (2) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) required. Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred.
Basic working knowledge of digital products, application support, development processes and methodologies
Experience in conducting effective product analysis to surface focus opportunities in relation to consumer or product experience enhancements, and leveraging data to build business cases
Demonstrated record of bringing tasks and projects to successful conclusion
Effective oral and written communication skills

Responsibilities

Partners with Product team to understand product roadmap and execute against it
Consistently enhance product by gathering feedback from consumers and internal users, understanding vendor roadmap, and researching best practices
Analyzes customer behavior and product data to find insights, uncover issues, and works with product teams to improve conversion, engagement and experience
Works with cross-functional team to find ways to solve customer problems
Provides analytical support and expertise needed to translate requirements into solutions
Supports application testing and configuration with project teams to ensure solution will meet the business objectives of the requirements
Participates in workflow design and understands system impact to end users
Stays current with new application functionality and enhancement
Understands and maps out digital consumer journeys with product
With moderate supervision by Manager or senior Product team members, be able to understand priority, business and consumer needs, answer product questions, and move projects forward
Manage stakeholder’s intake requests and lead partners through intake process
Works with ISD, other internal teams, and vendors to ensure roadmaps are prioritized and delivered according to plan
Manages configuration item for designated product(s) as needed for new enhancements or maintenance of core functionality
Provides priority on defects in partnership with Product Manager and ensures defects are driving to resolution
Identifies issues and roadmap impacts, and communicates them to Lead Product Analyst, Product Manager and/or Manager. Develops options and recommendations.
Provides product support as needed to internal and external customers
Participates in various internal events to ensure product is tested, maintained, and supported
Maintains detailed technical knowledge of assigned applications and products
Assists customers with optimizing their use of assigned product
Participates in after-hours product support on a rotating call schedule
Provides training and support to customers on newly implemented workflows
Other duties as assigned by Manager, Lead Product Analyst and/or Product Manager
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.