Digital Platform Specialist

Cruise Lines International Association Inc.•Washington, DC

70d•Hybrid

About The Position

Job Summary The Digital Platform Specialist position is responsible for performing a variety of technical and administrative functions related to the administration, management, optimization, and staff engagement of CLIA’s digital platform ecosystem. Essential Job Functions Serve as administrator for select organization-wide digital platforms from both a technical and engagement perspective (i.e. association management system, eCommerce, email marketing platform, online community). Retrieve, organize, and maintain data views and templates within the association management system (AMS) to support departmental operations and reporting needs. Provide support to the general staff and staff power users of digital platforms to address technical issues and optimization. Serve in a technical capacity by configuring platforms and understanding integrations with other platforms in CLIA’s digital ecosystem. Promotes assigned digital platforms by training and empowering staff champions to increase their engagement with platforms both with internal and external audiences. Develop resources for training and documentation for overall management of digital platforms. Analyze business needs and make recommendations to improve digital platforms for scalability, features, and performance and coordinate efforts with multiple departments and global regions to deliver enhancements and configurations of platforms. Ensure digital platforms comply with CLIA’s brand, UX, accessibility, and platform guidelines. Use analytics and reporting to identify key patterns and deliver engagement metrics. Respond to inquiries from a variety of sources (e.g. staff, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support. Manage vendor relationships and identify how vendor roadmaps and new features can enhance and optimize CLIA’s digital platforms.

Requirements

Strong problem-solving skills; is resourceful and likes to figure things out.
Tech-savvy with learning new digital platforms quickly and becoming the organization’s in-house expert.
Excellent interpersonal and internal customer service skills.
Ability to work with cross-functional teams located in various geographical locations.
Familiarity with UX foundations, accessibility standards, and digital communication optimization.
Strong work ethic and ability to work independently while handling multiple tasks.
Bachelor’s degree preferred
3+ years of job-related experience
Equivalent combination of education and experience
Experiencing administering and managing digital platforms
Experience with data querying, report configuration, and AMS data structures

Responsibilities

Serve as administrator for select organization-wide digital platforms from both a technical and engagement perspective (i.e. association management system, eCommerce, email marketing platform, online community).
Retrieve, organize, and maintain data views and templates within the association management system (AMS) to support departmental operations and reporting needs.
Provide support to the general staff and staff power users of digital platforms to address technical issues and optimization.
Serve in a technical capacity by configuring platforms and understanding integrations with other platforms in CLIA’s digital ecosystem.
Promotes assigned digital platforms by training and empowering staff champions to increase their engagement with platforms both with internal and external audiences.
Develop resources for training and documentation for overall management of digital platforms.
Analyze business needs and make recommendations to improve digital platforms for scalability, features, and performance and coordinate efforts with multiple departments and global regions to deliver enhancements and configurations of platforms.
Ensure digital platforms comply with CLIA’s brand, UX, accessibility, and platform guidelines.
Use analytics and reporting to identify key patterns and deliver engagement metrics.
Respond to inquiries from a variety of sources (e.g. staff, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support.
Manage vendor relationships and identify how vendor roadmaps and new features can enhance and optimize CLIA’s digital platforms.