Digital & Platform Services Operations Business Manager, Managing Director

JPMorgan Chase & Co. • New York, NY

3d

About The Position

Join a senior leadership team shaping the future of our Digital & Platform
Services Operations. You will turn data into direction, elevate transparency,
and guide strategic execution alongside executive stakeholders

As the Managing Director Business Manager for F&BM, you will set the agenda and
deliver results through clear strategy, disciplined execution, and rigorous
financial management across Digital & Platform Services Operations. You will
oversee performance reporting, forecasting, capacity modeling, and governance,
providing executive-ready analysis and recommendations. Your leadership will
align senior stakeholders, strengthen controls, and drive transformation that
improves outcomes for clients and the firm

Requirements

• Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required
• Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting
• Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes
• Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments
• Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability
• Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus
• People leadership experience with focus on coaching, development, and building high-performing cultures at scale

Nice To Haves

• Background in digital platforms or financial services operations, with knowledge of operational metrics, risk, and cost drivers
• Expertise in executive storytelling and data visualization; comfort producing executive-ready materials and recommendations
• Experience establishing governance forums and operating mechanisms for performance management and transformation programs
• Familiarity with activity-based costing systems and client profitability frameworks in complex organizations

Responsibilities

• Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement
• Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide
• Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes
• Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence
• Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions
• Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director