Digital Payments Product Manager, Coconut Grove, Miami, FL

Banco Santander•Boston, NY

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Digital Payments Product Manager will be a Digital Payments subject matter expert and manage the development of the structure around new products and features based on multiple client’s input. YOU will develop, own & execute on enterprise & retail digital payments banking strategy, product vision, features and designs.

Requirements

Bachelor's degree in engineering, Data & Analytics, or Technology-related fields - Required
7+ Years Related experience in product development and/or line experience working with products. Required
2+ Years Management Experience - Required
Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles.
Background in Consumer payments with strong understanding of ACH, Wires, Zelle, Cross-border payments, Real time payments, Debit cards is preferred.
Familiarity with regulatory compliance and risk management in the financial industry.
Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization.
Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability.
Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Manage our digital payments strategy with detailed business requirements.
Manage the interaction with technology partners and/or vendors on the delivery of optimized member-centered intuitive payments offerings through our Platform.
Collaborate with, and manage internal relationships with leadership, marketing, customer experience, development, and implementation teams to manage backlog and release planning, define product roadmap, incorporate market direction and sort through diverse requirements.
Improve customer satisfaction and loyalty, through a deep understanding of their needs, delivering best in class market solutions, which will be a key differentiator in the digital channels of the Bank with other market competitors.
Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
Leads business case development, writing, and delivery as well as ROI-projections.
Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget.
Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
Interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
Sets the direction and reviews product documentation for the digital banking solution suite
Tracks product and feature use to analyze and understand implications for product enhancements
Develops tools and processes to gather feedback to shape and build future products
Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.