Digital Operations & Transformation Associate Analyst

Canon U.S.A., Inc. • Melville, NY

2d • $69,300 - $103,770 • Hybrid

About The Position

Canon U.S.A., Inc. in Melville, NY is currently seeking an Digital Operations & Transformation Associate Analyst (Assoc Analyst, App Ops/Deploy). This role will act as the bridge between our IT strategy and the workforce. They will be responsible for assisting with the cultural shift required to move from O365 to Google Workspace. They will also facilitate the generation and adoption of Gen AI applications, practices & processes. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
• Bachelor's degree in Information Management or Business Administration Computer Science required

Responsibilities

• Performs initial analysis and issue verification to resolve production website issues
• Triages with business users, application development, and other team members to resolve these issues on a timely basis
• Consults with business users and determines hardware, software, or system functional specifications from production break/fix issues
• Develops, documents, and implements plans for applications moving from project development to production launch, and participates in applications testing and transition activities
• Configures, maintains, and manages the site/application monitoring system and prepares/maintains monitoring scripts and notifications
• Defines, creates/collects, and maintains documentation required to provide effective support functions and meet service levels
• Researches, plans and evaluates the effectiveness of processes, systems, procedures or methodologies through review and evaluation of detailed data
• An entry-level professional, working towards proficiency in the job role
• Uses professional education to identify, analyze and resolve issues and interpret company policy
• Receives general instruction from manager on expected work outcomes and exercises good judgment in day-to-day matters

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level