Digital Operations & Data Specialist

SouthState Bank

4d•Hybrid

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Requirements

3-5 years of banking experience; digital banking experience preferred.
Proficiency in Windows-based PC skills (Microsoft Office 360) is required, specifically Excel.
Must be able to effectively access and interpret information on computer screens, documents, and reports.
This position requires a large amount of time in front of a computer.
Self‑directed workload and time management in a remote environment
Accountability without direct oversight
Broad knowledge of banking operations including products, services, processes, and compliance
Ability to multi-task and meet designated deadlines.
Analytical with ability to translate data into actionable strategies and exercise judgement
Critical Thinking, Sound Judgement and Problem-Solving
Strong computer skills and proficiency with Microsoft’s suite of office products, such as excel, Word, PPT, etc.
Strong Planning & Organizational Skills
Communication Skills, both written and verbal
Team Player, Collaborating & Relating
Self-starter
According to industry standards, be proficient in all SouthState’s digital processes and systems including Online, Mobile and Digital Payments
Skilled at monitoring, reviewing, and analyzing account activity
Extremely detail oriented

Nice To Haves

Project Management experience preferred
Knowledge and proficiency with Power BI preferred
Knowledge of SouthState’s internal systems a plus.

Responsibilities

Gather and collect data from multiple and varied internal and external sources, such as performance reports, benchmarks, market research, transactions volumes, etc.
Analyze collected data and place into a format easily understood by others
Establish and maintain strong partnerships with cross functional teams and the digital team to interpret data trends and patterns as they relate to digital banking, determine areas of improvement in relation to data
Ensure digital procedures are kept current, including daily maintenance of the digital systems; evaluate existing operational procedures for efficiency improvements.
Tackle multiple projects, aggressive deadlines, competing priorities and a broad stakeholder audience.
Exception management of digital bots and quality assurance testing.
Navigate multiple systems to professionally perform service tasks with a high degree of accuracy.
Maintain understanding of all digital processes and systems including Online Banking, Mobile Banking, Payments, and Online Account Opening.
Develop and implement training resources for all digital channels
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.