Digital Operations Associate

Alkermes

1d•Hybrid

About The Position

We are seeking a detail-oriented and proactive Digital Operations Associate specializing in Web Operations to support the execution, optimization, and maintenance of digital experiences across our web ecosystem. This role is ideal for early career professionals who have hands-on experience with Adobe Experience Manager (AEM) and are passionate about building seamless digital customer journeys. Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.

Requirements

Bachelor’s degree required
3+ years of experience in digital marketing, web operations, or content publishing
Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation
Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices
Strong troubleshooting skills with the ability to diagnose issues across systems and document clear steps for resolution
Excellent attention to detail and organizational skills; able to manage multiple requests in a fast-paced environment
Ability to collaborate effectively with cross-functional teams including developers, designers, and marketers

Nice To Haves

Knowledge of web analytics tools (e.g., Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics, SEMrush or Screaming Frog) and QA testing tools such as BrowserStack
Understanding of SEO principles, metadata, and site taxonomy best practices
Familiarity with accessibility standards (WCAG) and digital compliance requirements
Experience with digital asset management (DAM) systems
Basic knowledge of performance optimization techniques and Core Web Vitals
Experience in healthcare, life sciences, biotech, or other regulated industries
Flexibility to work occasional evenings based on business requirements

Responsibilities

Web Content Operations (AEM) Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows
Ensure content accuracy, localization readiness, and timely publishing across sites.
Support development partner and internal stakeholders for seamless end-to-end website update process
Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys
Platform Troubleshooting & Support Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, OneTrust, web plugins)
Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams
Maintain a runbook of common issues, resolutions, and escalation paths
Site Performance & Optimization Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use
Partner with development vendor to improve template/component efficiency and reduce technical debt
Conduct regular audits to identify broken links, orphaned pages, component misuse, and accessibility defects
Stay current on digital best practices, emerging technologies, and optimization strategies