Digital Navigator

Baltimore City • Baltimore, MD

30d • Onsite

About The Position

The Enoch Pratt Free Library has an opening for a Digital Navigator in the department of Technology and Innovation. The Digital Navigator will help to establish the protocols and processes for digital navigation and technology training services across Enoch Pratt as well as provide direct service to customers entering our branches seeking technical assistance. This includes leading and providing guidance to all levels of customers and staff, in partnership with the community, on the design, coordination, and funding of critical digital inclusion services for residents. The Digital Navigator will coordinate and manage the Library’s digital equity equipment and digital literacy program and participate in other activities related to digital equity and digital literacy program design and development including oversight of part time staff. This position will require travel to different Pratt Library branches as needed. Department: Technology & Innovation Location: 400 Cathedral Street Baltimore, MD 21201 Salary: $43,901.00 - 69,639.00 annually

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field.
• One year of IT support, training, or digital equity experience.
• Experience using Microsoft Office Suite or Office 365, Google Workspace, Adobe Acrobat, Skype, Zoom and AI tools.
• Experience using various mobile devices, mobile device management systems, tablets, laptops, computers, and cloud applications.
• Valid driver’s license.
• Strong digital literacy skills.
• Strong aptitude for technology and proficient with using digital workplace tools, data systems, and online communications and collaboration tools.
• Commitment to community, public service, and providing exceptional customer service.
• Friendly, helpful, flexible, and passionate about serving adult learners and improving literacy levels in the community.
• Outstanding oral, written communication, and presentation skills.
• Excellent time management skills.
• High attention to detail and innovative problem-solving skills.
• Strong organizational skills and experience managing multiple projects in a dynamic environment.
• Strong interpersonal communication skills and the ability to work effectively with a diverse group of people.
• Ability to work independently and as part of a team to achieve program deliverables.
• Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

Nice To Haves

• Proven program coordination with experience managing and advising on digital equity or similar program.
• Experience leading projects and those that directly involve members of under-represented communities and the organizations that provide services to them.
• Experience working effectively with diverse communities, including vulnerable and historically underserved communities.
• Experience working with community-based groups, community outreach, education, and engagement.

Responsibilities

• Schedule, manage, and administer digital literacy assessments on-site and at other partnership sites.
• Identify the digital literacy needs of all prospective customers, create, and manage a system to provide the technology and instruction to eliminate barriers and enable customers to participate in programs remotely.
• Provide digital navigation services to customers at the library, including discussing needs for technical support, home internet and device access, and connecting them with programs to meet their needs and following-up to ensure adoption and success.
• Work with our social work program to establish a standardized social needs assessment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees