Digital Member Service Representative

BrightStar Credit Union•Cooper City, FL

38d

About The Position

The Digital Member Experience position supports the online Membership/Account channel. Responsibilities include processing digital account requests, performing account maintenance, resolving member needs, and identifying opportunities to enhance financial well-being through BrightStar products and services.

Requirements

Experience - Six months or more of similar or related experience.
Education- High school education or GED

Responsibilities

Respond to member inquiries through digital channels, including online banking messages, secure email, phone, and text
Manage incoming online account and share requests while providing a seamless omnichannel experience and exceptional service
Assist members by determining appropriate accounts and services based on their needs presented digitally. Open and close accounts, answer questions, and resolve member needs
Complete digital account maintenance (ATM/Debit card orders, title maintenance, and address all servicing needs within the position's authority)
Identify members' financial needs through digital interactions and suggest products or services to meet them
Provide outstanding service to each internal and external member as defined by our Service Standards and Promises
Promote all BSCU products and services, including but not limited to online services, e-statements, BSCU extended products, mortgages, and investments
Assist with general support and escalation for members transitioning to digital channels.
Maintain high proficiency with online banking tools, CRM systems, digital communication software, and verification platforms
Weekend or extended digital support hours may be required based on business needs.
Maintain compliance with B.S.A., Security, and all digital authentication procedures.
Other job-related duties as assigned