Digital Member Experience Specialist

SkyOne Federal Credit Union•Lewisville, TX

1d•Onsite

About The Position

Join SkyOne Federal Credit Union as a Digital Member Experience Specialist and be at the forefront of transforming member interactions! This onsite position places you directly in the heart of our innovative team, where your efforts will significantly enhance the financial wellbeing of our members. With a competitive pay range of $21.65 to $27.00 per hour, you can enjoy a fulfilling career that rewards your dedication to performance and accountability. In this role, you'll collaborate with like-minded individuals, all committed to delivering exceptional, member-focused solutions. Your ideas will contribute to a culture of respect and integrity, empowering you to innovate and create a remarkable experience for our valued members. Take this opportunity to be part of a mission-driven organization where every contribution makes a meaningful impact! As a Digital Member Experience Specialist at SkyOne Federal Credit Union, you will play a vital role in nurturing financial relationships with our members through multiple digital channels, including Email, Live Chat, Live Video Chat, Social Media, and Secure Messaging. Your responsibilities will include processing transactions, updating accounts, opening new accounts, and taking loan applications, all while effectively cross-selling relevant Credit Union products and services to meet our high service standards. This position is key to our business development efforts, as it involves soliciting new memberships, loans, and deposits across various platforms, including online interactions, phone calls, and local events. You will also adhere to our policies and procedures, striving to meet individual and team performance and sales goals. Additionally, you will provide backup support for our call center by answering incoming calls, ensuring a seamless member experience aligned with the SkyOne Service and Sales Model.

Requirements

Proficiency in various digital communication tools, such as Email, Live Chat, Live Video Chat, and Social Media
Maintain an up-to-date understanding of Credit Union products and services to effectively match them with the financial needs of members
Strong analytical skills to assess member inquiries and offer tailored solutions
Results-oriented mindset for meeting sales and service goals
Ability to follow the SkyOne Service and Sales Model consistently
Exceptional communication skills for addressing member concerns, processing transactions accurately, and executing loan applications
Detail-oriented and organized to manage account openings and service requests promptly
Adherence to policy and compliance regulations
Windows, Word, Excel, and Internet proficiency
Proficient in 10-key and typing skills
Excellent verbal and written communication skills
Tech savvy and familiar with chat bots, live chat features, and video conferencing
Demonstrates a consistent ability to build positive relationships, fosters interdependence and positively contributes to a collaborative work environment

Responsibilities

Nurture financial relationships with members through multiple digital channels, including Email, Live Chat, Live Video Chat, Social Media, and Secure Messaging
Process transactions
Update accounts
Open new accounts
Take loan applications
Effectively cross-sell relevant Credit Union products and services to meet high service standards
Solicit new memberships, loans, and deposits across various platforms, including online interactions, phone calls, and local events
Adhere to policies and procedures
Strive to meet individual and team performance and sales goals
Provide backup support for the call center by answering incoming calls