Digital Marketing Coordinator - E-Commerce

Living Spaces•La Mirada, CA

18d•$26 - $33•Hybrid

About The Position

The E-Commerce Lifecycle Coordinator role is part of the Customer Lifecycle & Analytics team and is dedicated to enhancing the online shopping experience by aligning product information with customer needs. The primary focus is to ensure that customers have access to accurate, relevant, and engaging product content that supports confident purchasing decisions and fosters long-term loyalty. The position requires close collaboration with cross-functional teams including web development, data science, guest services, retail operations, and merchandising. Success in this role depends on a blend of creativity, technical acumen, and a strong customer-first mindset to drive engagement, conversion, and retention. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in marketing, business administration, English, communications, or interior design.
1+ year(s) of related work experience in marketing or web analytics and project management.
Knowledge of web analytics is a plus.
Equivalent combination of education and experience will be considered.
To perform this job successfully, an individual must have proficient experience in Microsoft Office including Excel.

Nice To Haves

Knowledge of web analytics is a plus.

Responsibilities

Support other departments in using the website chat platform and stay up to date on its functionality and best practices.
Monitor AI-driven chat conversations to ensure quality, relevance, and alignment with customer needs, and contribute to training the AI model by identifying gaps and refining responses.
Maintain accurate and complete product details on the website by partnering with the merchandising team and vendors to ensure customers have the information they need. This includes managing and enhancing the website Product Q&A experience.
Assist with quality assurance tasks, including reviewing new business automations and lifecycle campaigns.
Identify and report website bugs or issues to the appropriate teams to ensure a smooth and reliable online experience.
Maintain a strong understanding of customer behaviors and needs to inform engagement strategies.
Create dashboards and status updates to help manage and communicate progress across multiple initiatives.
Support miscellaneous web-related tasks and cross-functional projects as needed.
Support with gathering data for analysis for use in reporting & presentations