Digital Manager (US) - Strategy, Planning & Operations

TD • Mount Laurel Township, NJ

2d • $91,000 - $145,600

About The Position

The Digital Manager manages end to end creation, execution and documentation of long term / multi-year business strategy and roadmaps. Acts as source for developing new and innovative set of business capabilities. This role is responsible for contributing to Digital business strategies through the development of business roadmaps and/or KPIs/targets, working closely with a specific business unit or segment to enhance/optimize digital customer journeys. Depth & Scope: Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity Independently manages end-to-end functional programs Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Uses sophisticated analytical thought to exercise judgement and identify solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Work is guided by policies and industry standards/methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guides others within area of expertise

Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience

Responsibilities

• Develops and executes the long-term strategic plan and associated roadmaps for the capabilities assigned, ensuring they align with the broader Digital vision
• Provides the recommended sequencing for change and delivery of the new / existing capabilities assigned
• Develops new functionalities to complement current customer communication channels
• Interacts, collaborates and helps influence peers and business partners to ensure alignment to the long-term strategic plan and associated roadmaps of the capabilities assigned
• Proactively positions the capabilities assigned with senior leaders to actively understand and address evolving business needs
• Understands qualitative and quantitative business levers to influence change; optimize the complete customer journey through process, technology, and customer experience improvements
• Supports customers' banking needs in their channel of choice with a focus on migrating sales and servicing transactions from assisted channels to Digital
• Uses forward thinking and identify impacts of an initiative on an individual business, by determining needs / requirements / priorities and defining options and achieving consensus on approaches, where possible
• Builds the business case and defines the rollout plan in collaboration with the senior management and other partners
• Provides guidance during frequent interactions with the working group and business leads; Act as an advocate for the capabilities (for the area of responsibility)
• Manages the ongoing sustainment model through performance monitoring, enhancements and optimizations
• Adheres to enterprise frameworks or methodologies that relate to Digital activities within the business area
• Drives the successful execution of the end-to-end lifecycle of assigned key business capabilities including the end to end financial ownership, ongoing optimization (people, process, enablers), ongoing sustainment oversight including user adoption and engagement
• Supports Senior Management as a subject matter expert for delivering the next evolution of key capabilities
• Sets and drives achievement of digital sales and servicing targets, optimizing distribution between assisted channels and Digital
• Attends and participates in internal and external industry committees and/or conferences for capabilities assigned
• Identifies and manages risks (market, operational, technology) associated with the business area
• Identifies and implements process improvements that reduce costs or create capacity within capabilities assigned
• Manages vendor partners, as applicable, to obtain assistance in defining capabilities and roadmap for the business
• Works with partners to ensure all tools are in place for successful sustainment of the capabilities assigned; Oversees the development of operations / sales / technology support tools and templates for impacted employees; Ensures communication and change management strategies are in place
• Is the point of contact for the business and various business partners, like Marketing, Project Delivery, Technology Delivery, Operations, etc. on any day-to-day inquiries or BAU changes
• Clearly defines capability success metrics around overall effectiveness for capabilities assigned and track progress
• Develops portfolio dashboard, for capabilities assigned, that could include testimonials and portfolio metrics for reporting to business lines; the report would include successes and challenges and trends frequency of reporting
• Actively seeks feedback from users and support areas including the various business partners like Project Delivery, Technology Delivery, Operations, etc.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk initiatives / activities as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Manages through ambiguity, lead Planning efforts through PI Planning and other Agile efforts
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees