Digital Loan Specialist
About The Position
The Digital Loan Specialist is responsible for efficiently processing loan applications via our online platform and inbound calls from the call center. This role involves processing loan applications, conducting member interviews, cross-selling lending products, and managing new memberships, checking, and share accounts. The role is expected to deliver exceptional member service, exhibit strong attention to detail, and have a thorough understanding of loan products and Credit Union services. The Digital Loan Specialist ensures that each loan application meets the Credit Union’s lending standards, refers loan applications to underwriting for approval or denial, communicates lending decisions to members in a timely and professional manner, and complies with all company policies and procedures, applicable laws, and regulations. This position may support other lending areas as needed.
Requirements
- Candidates must possess two to five years of lending experience in a credit union or other financial institution.
- Must be able to maintain a professional demeanor while performing with extreme accuracy and quality in a fast-paced environment, and effectively balance multiple, simultaneous, and changing priorities.
- The ability to effectively communicate with tact and discretion is essential.
- Knowledge of basic office functions is required, including proficiency with current technology (Windows, Office 365, and browser-based applications).
Nice To Haves
- Previous experience with Meridian Link and/or XP2 is helpful, as are bilingual skills (English & Spanish).
Responsibilities
- processing loan applications
- conducting member interviews
- cross-selling lending products
- managing new memberships, checking, and share accounts
- ensuring that each loan application meets the Credit Union’s lending standards
- referring loan applications to underwriting for approval or denial
- communicating lending decisions to members in a timely and professional manner
- complying with all company policies and procedures, applicable laws, and regulations
- supporting other lending areas as needed
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- Long Term Disability Insurance
- Flexible Spending Accounts
- 401(k) Plans (also available for part-time employees)
- Paid Holidays (also available for part-time employees)
- Generous Vacation and Sick Days (also available for part-time employees)
- Employee Assistance Program
- business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
