Digital Literacy Specialist

International Rescue Committee•Seattle, WA

2d•$27 - $29

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Digital Literacy Specialist advances workforce development and economic empowerment outcomes by strengthening digital skills, access, and connectivity for IRC Seattle clients. Embedded within Economic Empowerment programs – including Career Development, Employment, Small Business Development, Financial Literacy and Coaching, and Women’s Economic Empowerment programs – this role ensures that digital literacy directly supports job readiness, training access, entrepreneurship, income generation, and financial stability. Reporting to the Senior Career Development Program Coordinator, the Digital Literacy Specialist works cross-departmentally with career navigators, employment specialists, caseworkers, and program leads to deliver workshop-based instruction, individualized coaching, and practical digital solutions. The position focuses on removing digital barriers that prevent clients from accessing employment, education, training, benefits, business tools, and essential financial systems.

Requirements

Relevant degree or equivalent combination of professional and lived experience
Lived experience as a refugee or immigrant strongly preferred; demonstrated experience working with refugee and immigrant communities required
Experience working with non-native English speakers across a range of proficiency levels
Demonstrated experience facilitating or co-facilitating workshops, classes, or group instruction, ideally in workforce, education, or economic empowerment contexts
Strong digital skills and demonstrated ability to teach others to use platforms related to employment, training, entrepreneurship, benefits, and financial systems
Experience conducting digital skills assessments and tailoring instruction accordingly preferred.
Familiarity with common remote service and productivity tools (e.g., Zoom, Microsoft Teams, DocuSign, online forms, shared file platforms).
Experience collaborating within a coordinated service delivery or case management model.
Strong organizational and administrative skills, including accurate data entry and documentation.
Ability to manage competing priorities and work independently in a fast-paced, cross-program environment.
Excellent written, verbal, and interpersonal communication skills across diverse audiences.
Commitment to equity, anti-racism, and continuous learning.
Reliable transportation required for occasional travel throughout the service delivery area

Responsibilities

Facilitate and co-facilitate digital literacy workshops, classes, and group trainings aligned with workforce development and economic empowerment goals (e.g., job search and application platforms, resumes, email and professional communication, online learning portals, small business tools, budgeting and banking platforms, tele-services).
Provide individual and small-group digital coaching and tutoring, including in-language support when possible, to address client-specific barriers to employment, training, entrepreneurship, and financial participation.
Administer digital skills assessments and informal intakes to identify gaps and tailor instruction to client goals.
Offer structured drop-in support (e.g., open computer lab or office hours) for clients needing hands-on assistance with devices, applications, or platforms.
Utilize remote and hybrid delivery tools to expand access to instruction and flexible learning opportunities.
Collaborate closely with Employment, Career Development, Small Business Development, Financial Literacy, and Women’s Economic Empowerment teams to align digital instruction with service plans and placement goals.
Coordinate with primary caseworkers and career navigators to reinforce learning, ensure continuity of services, and support progress toward employment and self-sufficiency.
Deliver instruction using inclusive, trauma-informed approaches that meet the needs of Limited English Proficiency participants, women, entrepreneurs, and clients with limited digital access or experience.
Support client access to digital devices, low-cost broadband options, and essential platforms required for workforce training, job placement, business development, and financial services.
Assist clients with internet adoption processes and navigation of free or affordable connectivity resources.
Track services, workshop attendance, learning outcomes, and referrals using IRC databases, digital case files, and other required data systems in a timely and accurate manner.
Maintain documentation required for program monitoring, reporting, invoicing, and funder compliance.
Utilize data to assess effectiveness, identify gaps, and inform program improvements related to digital access and economic outcomes.
Contribute to the development, refinement, and documentation of digital literacy curricula, standard operating procedures, and instruction materials
Support implementation and continuous improvement of IRC Seattle’s Digital Equity initiatives with a focus on economic participation and workforce readiness.
Conduct outreach and coordinate with community partners, workforce providers, and digital equity organizations to expand access to training, devices, and connectivity.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.