Digital Learning Assistant - PC 2249

Manassas City Public Schools•Manassas, VA

About The Position

Provides basic technical, managerial, and clerical support for the 1:1 specialist; manages the Device Help Desk and provides help to the students in support of the digital learning project.

Requirements

Working knowledge of all installed instructional and administrative software.
Strong written and verbal communication skills; excellent customer service skills.
Able to multi-task, work independently, and manage own time effectively.
Able to handle confidential information and adhere to password protocol.
Good interpersonal skills for working effectively with teachers, administration, students, and parents.
Knowledge and experience working with Windows platforms, and experience in using a database.
Knowledge of networking.
Serves as a role model.
Must possess a minimum of a high school diploma or equivalent (GED), Associate’s degree preferred.
Proficient with Windows and Microsoft Office products.
Excellent communication skills.
Clerical and administrative experience; business experience desirable.
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to: a personal computer, calculator, copier, and fax machine.
Some climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, or repetitive motions required.

Nice To Haves

Experience with Google applications preferred.
Computer troubleshooting experience preferred.

Responsibilities

Provides basic service to student 1:1 devices.
Troubleshoots system problems pertaining to student 1:1 devices.
Coordinates with support vendors for repair and replacement services of faulty 1:1 devices and 1:1 devices in need of repair.
Responds to staff service requests and provides customer support in-person and/or remotely via telephone, email, or other communication methods.
Interacts and communicates with Information Technology staff (1:1 Initiative Specialist and Instructional Technology Training Specialist (ITTS) as well as the Network Administrator.
Tracks all inventory, repairs and fee activities in the Device Assistance Desk (DAD) Help Desk database.
Collects money for lost charger fees and make daily deposits.
Manages a current inventory of all 1:1 technology equipment.
Manages losses and files insurance claims.
Works closely with the school bookkeeper, the School Resource Officers and the police when there are losses.
Creates and documents procedures for the Help Desk.
Assists in the collection, storage, and distribution of student 1:1 devices.
Communicates with parents, staff or administrative personnel about student issues involving 1:1 devices, when appropriate.
Performs other duties as assigned.