Digital Key Operator / Customer Service Representative

AlphaGraphics - US403•West Jordan, UT

26d

About The Position

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in West Jordan is actively seeking a Customer Service Representative (CSR) and Digital Key Operator to join us full time. You are primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. The diverse product offerings at AlphaGraphics requires an understanding of printing, finishing, sign application, and installation. In addition to digital copier production, this position will spend time working with our digital printers and finishing. More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

Requirements

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Two years of print and sign experience
Positive, Professional Attitude
Strong Work Ethic
Problem Solving Skills
Cooperative interpersonal skills
Demonstrated ability to work quickly and neatly while multi-tasking
Basic math skills and ability to use a computer
Ability to lift 50 lbs safely and work over waist high table
Strong Multi-Tasking Ability
Effective Communication Skills (oral and written)
Ability to follow instructions and prioritize workload

Responsibilities

Serve as the primary representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by phone, email and in-person to provide information about products or services.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
Digital Print Production
Print Bindery & Finishing
Post-Press Equipment
Large Format & Sign Finishing with Installation when necessary
Equipment Maintenance Requirements
Other essential functions needed to provide the highest quality customer service and product output