Parker-posted 9 months ago
Full-time • Entry Level
Akron, OH
Insurance Carriers and Related Activities

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.

  • Support day-to-day user issues, and walk-ins and address issues submitted via Service-Now ticketing system.
  • Support and perform system/application upgrades of software and licenses and vendor management.
  • Setup new hires and help with their onboarding process.
  • Assist in the long term migration to standard engineering & manufacturing tools.
  • Assist with small to medium continuous improvement projects.
  • Get involved in SOX and CMMC compliance audits and actions.
  • Establishes and develops procedures for proper utilization of Digital and IT technology.
  • Assist in training and mentoring new team members.
  • Ability to travel as needed.
  • Available to provide after-hours and weekend technical support as needed.
  • Bachelor degree required; preferably in computer science, information systems, or related field.
  • 2+ years related IT experience.
  • Proficient in Microsoft Office and OS tools.
  • Excellent written and verbal communication and collaboration skills.
  • Demonstrated leadership aptitude, learning agility, and adaptability.
  • Strong interpersonal skills, relates well with all levels of the organization.
  • Ability to establish own priorities and adapt to changing priorities.
  • Demonstrates ability to manage projects.
  • Worked with ServiceNow ticketing systems or similar.
  • Basic knowledge in VMWare.
  • Basic knowledge in server support (Win Server 2008-2019).
  • Basic Understanding of Networks and Cisco Technology.
  • Proficient in supporting Windows 7, 10 and 11 professional & Microsoft Office 365.
  • Basic knowledge in SCCM, managing GPOs, and Active Directory Management.
  • Intune experience for setting up phones and cell phone support.
  • Experience with help desk and general user issues with applications support.
  • Experience working with PowerApps or PowerBI.
  • SQL Server, MySQL, or Oracle database experience a plus.
  • Experience working with Agile methodologies, like Azure DevOps.
  • Experience with VB, PowerShell, Bash, or other scripting experience.
  • Competitive vacation and 13 paid holidays.
  • 401(k) with a 5% matching contribution with immediate investing.
  • Competitive annual bonus incentive plan.
  • Health benefits effective day 1.
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