Digital Integrations Account Manager
About The Position
We’re looking for a Digital Integrations Account Manager to lead client onboarding, adoption, and integration success across our North America region. Based in Chicago, you’ll be the primary bridge between our customers and internal teams during the full lifecycle of onboarding — from initial technical setup to full platform adoption and long-term account health. You’ll work closely with Product, Delivery, Engineering, and Commercial teams to ensure our platform integrates smoothly into customer environments. You’ll be responsible for guiding clients through implementation, managing expectations, solving technical and operational challenges, and ensuring each customer experiences a seamless go-live. This is a key customer-facing role within our growing North America business and will play a critical part in scaling our presence across the region.
Requirements
- Previous experience in a client-facing role within SaaS, technology, or digital services.
- Strong understanding of SaaS implementations, client onboarding, and adoption lifecycles.
- Experience working with CRM systems and managing multiple projects at once.
- Excellent communication and presentation skills.
- A proactive, detail-oriented, solution-driven mindset.
- Ability to translate technical concepts into accessible language for non-technical stakeholders.
- Strong client relationship management skills.
Responsibilities
- Leading and managing end-to-end onboarding, implementation, and adoption phases for North American clients.
- Acting as the primary customer contact for all integration activity, ensuring a smooth and positive onboarding experience.
- Coordinating with internal teams (Product, Development, Delivery, Support) to deliver successful technical integrations.
- Managing implementation timelines, risks, communications, and customer expectations.
- Providing product guidance, troubleshooting support, and best-practice recommendations.
- Ensuring customers progress from onboarding to full adoption and long-term engagement.
- Building strong relationships with client stakeholders, end users, and partner integrations across the region.
- Supporting continuous improvement by feeding customer insights into Product and Delivery teams.
Benefits
- Coverage for medical, vision, dental, and mental health
- Health Reimbursement Account - up to $1500 of reimbursement per plan participant
- Health Spending Account – up to $1500 of employer contribution annually
- Immediately vested 401k with company matching up to 4%
- Company-sponsored life insurance
- Commuter re-imbursement
- Employee discount program
- Growth opportunities for outstanding employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
