Digital Innovation Analyst

Rockland Trust Company•Lowell, MA

About The Position

Rockland Trust is a full‑service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy— Where Each Relationship Matters® —guides how we work with our customers, colleagues, and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values‑driven culture that encourages professional growth, innovation, and work‑life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long‑term careers. As part of our continued investment in digital transformation, we are seeking a Digital Innovation Analyst to support enterprise-wide innovation initiatives with a particular focus on AI-driven transformation, next-generation payments, and modern banking capabilities. Position Summary The Digital Innovation Analyst supports the execution of the bank’s digital innovation strategy, working closely with the SVP/Director of Digital Innovation and cross-functional partners across the organization. This role assists with research, analysis, governance enablement, pilot execution, and value tracking for emerging technologies, with artificial intelligence as a core focus area. The Analyst plays a critical role in helping translate strategic vision into actionable initiatives, supporting the Center of Excellence (CoE) for Digital Innovation, and enables responsible adoption of AI, real ‑ time payments, and modern digital capabilities across treasury, cash management, back ‑ office operations, and client ‑ facing channels. Objectives Support execution of the bank’s digital and AI innovation strategy Enable responsible, well-governed adoption of emerging technologies Assist in managing the innovation portfolio and operating model Help modernize treasury, cash management, payments, back‑office operations and digital banking capabilities Promote AI literacy, digital awareness, and a culture of innovation across the organization

Requirements

Bachelor’s degree in Business, Finance, Information Systems, Data Analytics, Computer Science, or a related field
2–5 years of experience in banking, fintech, consulting, analytics, product, or innovation-focused roles
Strong interest in AI, emerging technologies, and digital transformation
Understanding of banking concepts, particularly payments, treasury, or cash management
Strong analytical, communication, and organizational skills

Responsibilities

Support execution of enterprise digital and AI initiatives
Assist in managing the innovation portfolio, including progress, risks, dependencies, and outcomes
Coordinate cross‑functional efforts across business, technology, operations, risk, and HR
Prepare executive‑ready materials such as briefs, business cases, dashboards, and updates
Support measurement of ROI and value realization
Support identification and development of AI‑enabled use cases, including automation, analytics, personalization, fraud detection, and generative AI
Assist in evaluating AI tools, platforms, and vendors, including data and governance considerations
Help translate business problems into AI‑enabled solution concepts
Support innovation across treasury, cash management, and payments, including real‑time and next-generation payments
Assist with back‑office modernization initiatives across operations, finance, risk, compliance, and internal services
Research emerging payment and infrastructure models with awareness of regulatory and risk considerations
Support initiatives across digital banking channels (online, mobile, portals, APIs)
Assist in analyzing client journeys to identify opportunities for automation and improved experience
Support AI use case intake, documentation, and governance artifacts
Maintain inventories of AI initiatives and pilots
Assist with AI standards, playbooks, and pilot‑to‑production readiness
Support CoE operations, reporting, and leadership updates
Provide direct enablement to the Director of Digital Innovation
Support AI literacy and change initiatives in partnership with HR and Learning teams
Help translate technical and risk concepts into business‑ and workforce‑friendly guidance
Promote responsible and well‑governed innovation