Digital Health Specialist Operations Manager

N-Power Medicine • Florida, FL

12h • $138,000 - $160,000 • Hybrid

About The Position

About N-Power Medicine N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster. The Digital Health Specialist (DHS) Operations Manager is responsible for the day to day leadership, performance, and compliance of research staff supporting a designated health system account. This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services. The Manager partners closely with the Senior Manager to execute staffing plans, support hiring, maintain strong customer relationships, and drive staff development. While the Senior Manager owns strategic planning and system level growth, the Manager ensures operational excellence and consistent execution at the account and site level. This is a hybrid on-site role in Florida, based in the city of Orlando is preferred.

Requirements

• 8+ years of experience in healthcare operations, clinical research, or health system-based programs
• 5+ years of people management or team leadership experience
• Bachelor’s degree or equivalent professional experience
• Demonstrated experience with onboarding, training, and performance management
• Strong understanding of compliance and quality expectations in research settings
• Extensive familiarity and comfort with ambulatory oncology workflow
• Demonstrated success in building and leading high-performance teams, with the ability to inspire, mentor, and drive organizational change
• Collaborative, hands-on manager who thrives in dynamic environments, with a strong desire to drive paradigm shifts in clinical research and improve patient outcomes
• Strong interpersonal skills with the ability to manage competing priorities in a fast-paced environment
• Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike
• Generous, curious, and humble
• Applicants must be currently authorized to work in the U.S. on a full-time basis.
• The Company will not sponsor applicants for work visas.

Nice To Haves

• Ambulatory oncology clinic experience
• Experience managing teams distributed across multiple sites
• Familiarity with health system operations and stakeholder management
• Experience supporting regulated environments (clinical research, quality programs, patient services, etc.)

Responsibilities

• Team Leadership & Daily Operations -Provide direct, day to day leadership for DHS assigned to a specific health system account
• Set clear expectations for performance, workflows, and professional behavior
• Monitor workload distribution and staffing coverage across assigned sites
• Address routine performance issues and escalate complex concerns to the Senior Manager
• Foster a positive, accountable, and high engagement team culture
• Hiring, Onboarding & Training Execution -Partner with the Senior Manager to support hiring needs
• Own rapid and effective onboarding for new team members
• Identify onboarding gaps and recommend improvements to training processes
• Staff Development & Performance Management -Conduct regular check-ins and coaching conversations with direct reports
• Support ongoing skill development and role readiness
• Participate in performance reviews and contribute to promotion or corrective action discussions
• Identify high potential staff and collaborate with the Senior Manager on growth opportunities
• Compliance & Quality Oversight -Monitor adherence to documentation, consent, and workflow standards
• Partner with quality or compliance teams to address findings, audits, or corrective actions
• Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve
• Track and monitor team performance metrics relevant to the account
• Contribute to process improvement initiatives led by senior leadership
• Health System & Customer Relationship Support -Serve as an operational point of contact for site level and account level stakeholders
• Maintain strong working relationships with health system partners
• Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate
• Support implementation of new initiatives, pilots, or workflow changes within the account
• Perform additional duties and responsibilities as required.

Benefits

• N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance.
• This position is eligible for company benefits.
• We are a mission driven, well -funded, rapidly growing company, eager to attract passionate professionals offering a highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees