Digital Experience Representative

BayPort Credit Union • Newport News, VA

14d

About The Position

The primary purpose of this position is to provide excellent member service to current and potential members who choose to bank digitally with the Credit Union. The Digital Experience Representative will report directly to the Digital Assistant Branch Manager and will be responsible for researching, maintaining, administering and supporting the Credit Unions current and potential members for all electronic products and services offered within our digital platform. The position works with multiple departments, management and vendor representatives to proactively and sustainably support our digital channels. This position will focus on processing online account applications, online lending applications, building member relationships and exceeding sales and service goals.

Requirements

• Education equivalent to a four-year high school education.
• 6 – 24 months previous teller, member service, and loan related experience.
• Must possess effective knowledge of the Credit Unions deposit and lending products and services.
• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong customer service skills to include telephone and e-mail/internet skills
• Strong data entry skills
• Ability to operate a PC including Microsoft Word and Excel
• Attentive to detail.
• Proficient typing, problem solving, and organizational skills and possess the ability to multi-task.

Responsibilities

• Support digital channels including but not limited to online account applications, online lending applications, email, electronic document delivery, and onboarding to ensure timely and effective member service involving all aspects of digital branch.
• Provide a high level of professional, quality service.
• Follow applicable security, member identification, and fraud prevention policies, procedures and practices.
• Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately and manage multiple tasks.
• Take ownership of member issues/complaints and provide resolution to ensure retention and loyalty to the credit union.
• Participate in weekly and monthly meetings.
• Support other departmental staff as necessary.
• Recommend improvements based off member feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED