Digital Experience Leader

OakworthTalent•Birmingham, AL

About The Position

Oakworth Capital Bank is expanding and has an excellent opportunity for someone to join our team in Birmingham, AL! We are looking for a full-time Digital Experience Leader that will play a vital role in supporting our current & future clients. An ideal candidate would meet the qualifications listed below, and more importantly, be able to demonstrate that they live by Oakworth Core Values (Golden Rule, Character, Innovative Spirit, Professionalism, Work Ethic). Summary: The Digital Experience Leader is a hands-on leader responsible for the effectiveness, reliability, and evolution of Oakworth Capital Bank’s client- and associate-facing digital platforms. This role manages the digital experience across banking, treasury, wealth and advisory channels, ensuring technology supports exceptional service, operational efficiency and scalability. The role combines digital product ownership with practical system support, including platform configuration, issue resolution, vendor coordination, and adoption. The Digital Experience Coordinator owns the Loan Origination and Online and Mobile Banking platforms and partners with operational and business leaders to deliver reliable digital solutions aligned with Oakworth’s client service model.

Requirements

Bachelor’s degree in business, finance, technology, or related field preferred
7–10 years of experience supporting or owning digital platforms within financial services
Demonstrated hands-on experience with digital banking, loan origination, and/or wealth advisory platforms
Strong understanding of lending, deposit operations, and wealth client workflows
Experience working directly with vendors in a regulated environment
Proven ability to balance strategic direction with practical, day-to-day execution
Strong communication, prioritization, and problem-solving skills

Responsibilities

Own and manage Oakworth’s client and associate digital experience, including online and mobile banking platforms supporting banking, treasury and wealth clients, ensuring reliability, usability, and consistent experience
Maintain full ownership of the Loan Origination platform, including configuration oversight, vendor coordination, system enhancements, and ongoing optimization
Serve as product owner for Online and Mobile Banking, aligning platform capabilities with Oakworth’s banking, wealth and treasury strategy while ensuring stable performance and continuous improvement
Act as a hands-on technical partner to business leaders, supporting systems that enable daily client service and internal workflows in alignment with Oakworth’s strategic technology direction
Lead execution of digital initiatives and platform enhancements, remaining closely involved in troubleshooting, testing, rollout, adoption, and ongoing operational support
Serve as the day-to-day owner of Oakworth’s digital platforms supporting banking, treasury, and wealth client experiences, ensuring reliability and consistency across channels.
Maintain hands-on ownership of the Loan Origination platform, including configuration, testing, issue resolution, enhancements, and vendor-delivered releases.
Own Online and Mobile Banking platforms, ensuring platform performance, usability, and consistent client experience.
Serve as the primary relationship manager for the digital banking vendor (Apiture), coordinating issue resolution, enhancements, operational improvements, and vendor communications.
Monitor digital banking case management and service requests, triaging issues and leading resolution of system-related incidents while coordinating client-specific requests with associates.
Lead investigation and resolution of platform issues in collaboration with vendors, internal technology teams, and operational partners, communicating updates through established internal channels such as the Digital Steering Committee and OLB Response Team.
Review vendor release notes, quarterly updates, and product roadmaps to identify operational or client impacts and coordinate testing, readiness, and rollout activities.
Coordinate vendor-related documentation and requests, including Statements of Work (SOW), Change Requests, and Client Development Requests (CDR), ensuring items are tracked through completion.
Provide hands-on project management for digital platform initiatives, including Online and Mobile Banking enhancements, integrations, testing, and implementation.
Partner with operational and wealth leadership to translate workflows and business needs into digital improvements aligned with Oakworth’s strategic technology direction.
Support adoption and effective use of digital tools through training materials, onboarding support, and collaboration with Treasury Management, Communications, and Marketing on associate and client communications.
Track key performance indicators (e.g., platform reliability, adoption, and issue trends), support compliance and risk requirements, and maintain documentation for platform configurations, workflows, and support processes.